---
description: Quickly find and compare the leading LiveAgent vs Cresta alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs Cresta | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [LiveAgent \<span\>vs\</span\> Cresta](https://www.getapp.ca/compare/91301/2060146/liveagent/vs/cresta)

# Compare LiveAgent vs Cresta

Canonical: https://www.getapp.ca/compare/91301/2060146/liveagent/vs/cresta

> Detailed comparison between LiveAgent and Cresta. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | LiveAgent | Cresta |
| **Overall rating** | 4.7/5 | 5.0/5 |
| **Total Reviews** | 1754 | 1 |
| **Starting Price** | US$15.00 | - |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep) |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- AI/Machine Learning
- Alerts/Escalation
- Archiving & Retention
- Call Recording Software
- Call Tracking Metrics
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Content Management System (CMS) Software
- Engagement Tracking
- Monitoring
- Natural Language Processing
- On-Demand Recording
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Workflow Management Software

### Cresta

- AI/Machine Learning
- Alerts/Escalation
- Archiving & Retention
- Call Recording Software
- Call Tracking Metrics
- Chat/Messaging
- Chatbot Software
- Collaboration Tools
- Content Management System (CMS) Software
- Engagement Tracking
- Monitoring
- Natural Language Processing
- On-Demand Recording
- Performance Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.getapp.ca/software/91301/liveagent)
- [View Cresta Profile](https://www.getapp.ca/software/2060146/cresta)
- [View Original Comparison](https://www.getapp.ca/compare/91301/2060146/liveagent/vs/cresta)

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