---
description: Quickly find and compare the leading LiveAgent vs CM.com Communications Platform alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs CM.com Communications Platform | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [LiveAgent \<span\>vs\</span\> CM.com Communications Platform](https://www.getapp.ca/compare/91301/142843/liveagent/vs/cm-com)

# Compare LiveAgent vs CM.com Communications Platform

Canonical: https://www.getapp.ca/compare/91301/142843/liveagent/vs/cm-com

> Detailed comparison between LiveAgent and CM.com Communications Platform. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | CM.com Communications Platform |
| **Overall rating** | 4.7/5 | 4.9/5 |
| **Total Reviews** | 1754 | 7 |
| **Starting Price** | US$15.00 | €0.01 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- Automatic Call Distribution
- Call Recording Software
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Engagement Tracking
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Personalization Software
- Real-Time Data
- Real-Time Reporting
- Real-time Conversations
- Reminders
- Social Media Integration
- Support Ticket Management
- Unified Communications Software

### CM.com Communications Platform

- API
- Activity Tracking
- Automatic Call Distribution
- Call Recording Software
- Chat/Messaging
- Computer Telephony Integration
- Customer Database
- Customizable Reports
- Engagement Tracking
- Monitoring
- Multi-Channel Communication
- Multi-User Collaboration
- Personalization Software
- Real-Time Data
- Real-Time Reporting
- Real-time Conversations
- Reminders
- Social Media Integration
- Support Ticket Management
- Unified Communications Software

## Links

- [View LiveAgent Profile](https://www.getapp.ca/software/91301/liveagent)
- [View CM.com Communications Platform Profile](https://www.getapp.ca/software/142843/cm-com)
- [View Original Comparison](https://www.getapp.ca/compare/91301/142843/liveagent/vs/cm-com)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs CM.com Communications Platform | GetApp Canada 2026","description":"Quickly find and compare the leading LiveAgent vs CM.com Communications Platform alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/91301/142843/liveagent/vs/cm-com","about":[{"@id":"https://www.getapp.ca/software/91301/liveagent#software"},{"@id":"https://www.getapp.ca/software/142843/cm-com#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/91301/142843/liveagent/vs/cm-com#breadcrumblist"},"@id":"https://www.getapp.ca/compare/91301/142843/liveagent/vs/cm-com#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.getapp.ca/#organization"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/1602d434-8593-4950-8460-422319cee65d.png","url":"https://www.getapp.ca/software/91301/liveagent","@id":"https://www.getapp.ca/software/91301/liveagent#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1754},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"CM.com Communications Platform","description":"Reach your customers on their favorite messaging channels and with voice calls to enhance the customer experience. The Communications Platform of CM.com will allow you to connect to your audience through multiple messaging channels via the Business Messaging API, SMS Messages via the SMS Gateway, and voice calls via the Voice API or SIP Trunk. \n\nThe Business Messaging API gives access to many popular messaging channels such as WhatsApp, Facebook Messenger, Instagram, Apple Messages for Business, Twitter, RCS, and many more. Upscaling is easy and new channels can be added with just a few lines of code.  \n\nThe SMS Gateway makes it easy for businesses to send text messages, notifications, and verifications worldwide via a georedundant Cloud Platform. \n\nThe Voice API or SIP Trunk will allow businesses to start handling inbound and outbound calls within minutes whilst savings costs and providing anti-fraud insights. \n\nThe Communications Platform by CM.com is made to scale with a growing business, ready to help you deliver a great customer experience.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3a4c8584-57f9-4999-bd86-744620463c1b.png","url":"https://www.getapp.ca/software/142843/cm-com","@id":"https://www.getapp.ca/software/142843/cm-com#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.9,"bestRating":5,"ratingCount":7},"offers":{"price":"0.01","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.ca/compare/91301/142843/liveagent/vs/cm-com#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs CM.com Communications Platform","position":3,"item":"https://www.getapp.ca/compare/91301/142843/liveagent/vs/cm-com","@type":"ListItem"}]}]}
</script>