---
description: Quickly find and compare the leading LiveAgent vs timetoreply alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs timetoreply | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Software](/directory/275/call-center/software) > [LiveAgent \<span\>vs\</span\> timetoreply](https://www.getapp.ca/compare/91301/130915/liveagent/vs/timetoreply)

# Compare LiveAgent vs timetoreply

Canonical: https://www.getapp.ca/compare/91301/130915/liveagent/vs/timetoreply

> Detailed comparison between LiveAgent and timetoreply. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | timetoreply |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 1786 | 42 |
| **Starting Price** | US$15.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Access Controls/Permissions
- Alerts/Escalation
- Archiving & Retention
- CRM Software
- Collaboration Tools
- Contact Management Software
- Customizable Reports
- Email Monitoring
- Email Tracking Software
- Inbox Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Service Level Agreement (SLA) Management
- Shared Inboxes

### timetoreply

- API
- Access Controls/Permissions
- Alerts/Escalation
- Archiving & Retention
- CRM Software
- Collaboration Tools
- Contact Management Software
- Customizable Reports
- Email Monitoring
- Email Tracking Software
- Inbox Management
- Performance Metrics
- Real-Time Analytics
- Real-Time Monitoring
- Real-Time Reporting
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Service Level Agreement (SLA) Management
- Shared Inboxes

## Links

- [View LiveAgent Profile](https://www.getapp.ca/software/91301/liveagent)
- [View timetoreply Profile](https://www.getapp.ca/software/130915/timetoreply)
- [View Original Comparison](https://www.getapp.ca/compare/91301/130915/liveagent/vs/timetoreply)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs timetoreply | GetApp Canada 2026","description":"Quickly find and compare the leading LiveAgent vs timetoreply alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/91301/130915/liveagent/vs/timetoreply","about":[{"@id":"https://www.getapp.ca/software/91301/liveagent#software"},{"@id":"https://www.getapp.ca/software/130915/timetoreply#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/91301/130915/liveagent/vs/timetoreply#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ca/compare/91301/130915/liveagent/vs/timetoreply#webpage","publisher":{"@id":"https://www.getapp.ca/#organization"},"inLanguage":"en-CA","isPartOf":{"@id":"https://www.getapp.ca/#website"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e3ca6119-950c-42d0-8a49-8de6508f4c74.jpeg","url":"https://www.getapp.ca/software/91301/liveagent","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/91301/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1786,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"timetoreply","description":"Most customer-facing teams can't answer two simple questions: how fast do we actually reply to customers, and what's really going on inside those conversations? timetoreply helps with both. It's an email analytics and response-time platform built for customer service, success and account teams at mid-market and enterprise companies.\n\nIt works inside the inboxes your team already uses — Outlook, Microsoft 365 and Google Workspace — so there's nothing to migrate and no new habits to learn. You set reply-time goals and SLAs by team, customer, account or service tier, and timetoreply measures every inbound email against them.\n\nAgents get smart recommendations and prioritized queues directly in their inboxes: live numbers, a countdown timer on each email, and a warning before a reply target slips. Managers get a live dashboard and insights centre — leaderboards, shared-mailbox reporting, and customizable trend, productivity and comparison reports. Beyond response times,  Smart Data insights — sentiment, intent and urgency —  help leaders and agents spot service risks before they become customer problems.\n\nTeams use it to hit SLAs, coach people with real numbers and insights instead of guesswork, balance workloads, and protect their most valuable accounts. One customer lifted company responsiveness from 62% to 86%. Another cut reply times in key teams from seven hours to two.\n\nOn security: timetoreply is SOC 2 Type II and ISO 27001 certified, and HIPAA and GDPR compliant..","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/c29d5c1e-242f-47f6-a62e-eb6fad294d4e.png","url":"https://www.getapp.ca/software/130915/timetoreply","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/130915/timetoreply#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":42,"ratingValue":4.5},"offers":{"price":"29","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Software","position":2,"item":"/directory/275/call-center/software","@type":"ListItem"},{"name":"LiveAgent vs timetoreply","position":3,"item":"https://www.getapp.ca/compare/91301/130915/liveagent/vs/timetoreply","@type":"ListItem"}],"@id":"https://www.getapp.ca/compare/91301/130915/liveagent/vs/timetoreply#breadcrumblist"}]}
</script>
