---
description: Quickly find and compare the leading LiveAgent vs XCALLY alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs XCALLY | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Unified Communications Software](/directory/599/unified-communications/software) > [LiveAgent \<span\>vs\</span\> XCALLY](https://www.getapp.ca/compare/91301/112271/liveagent/vs/xcally)

# Compare LiveAgent vs XCALLY

Canonical: https://www.getapp.ca/compare/91301/112271/liveagent/vs/xcally

> Detailed comparison between LiveAgent and XCALLY. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | XCALLY |
| **Overall rating** | 4.7/5 | 4.8/5 |
| **Total Reviews** | 1782 | 130 |
| **Starting Price** | US$15.00 | €29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Recording Software
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

### XCALLY

- API
- Automatic Call Distribution
- Blended Call Center
- Call Logging
- Call Recording Software
- Call Scripting
- Chat/Messaging
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Monitoring
- Multi-Channel Communication
- Multi-Channel Management
- Performance Management
- Real-Time Analytics
- Real-Time Data
- Real-Time Reporting
- Social Media Integration
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View LiveAgent Profile](https://www.getapp.ca/software/91301/liveagent)
- [View XCALLY Profile](https://www.getapp.ca/software/112271/xcally)
- [View Original Comparison](https://www.getapp.ca/compare/91301/112271/liveagent/vs/xcally)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs XCALLY | GetApp Canada 2026","description":"Quickly find and compare the leading LiveAgent vs XCALLY alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/91301/112271/liveagent/vs/xcally","about":[{"@id":"https://www.getapp.ca/software/91301/liveagent#software"},{"@id":"https://www.getapp.ca/software/112271/xcally#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/91301/112271/liveagent/vs/xcally#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ca/compare/91301/112271/liveagent/vs/xcally#webpage","publisher":{"@id":"https://www.getapp.ca/#organization"},"inLanguage":"en-CA","isPartOf":{"@id":"https://www.getapp.ca/#website"}},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e5791a5-255d-4344-b4f8-05a193b39cee.jpeg","url":"https://www.getapp.ca/software/91301/liveagent","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/91301/liveagent#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":1782,"ratingValue":4.7},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"XCALLY","description":"XCALLY is a complete software solution for inbound / outbound / blended or omnichannel call centers. Users can handle interactions with customers via phone, web chat, email, SMS, fax and social media through standard APIs, as well as manage customer information and keep track of their interactions across multiple channels. Agents can login to their queues, manage multiple statuses, and perform various tasks according to their skills. \n\nXCALLY helps contact centers to maximize agents' talk time using preview, progressive or predictive dialing, with automations and triggers that help automate tasks according to previously defined timing and actions. Users can analyze data and performances through XCALLY's ready-to-use reports or build custom reports tailored to specific business goals. Organizations can also design IVR projects such as auto-attendant, customer satisfaction surveys, call back, and more, using the drag &amp; drop web GUI.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7671daac-8e48-4b82-90b7-7d6a6a2d107a.png","url":"https://www.getapp.ca/software/112271/xcally","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/112271/xcally#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":130,"ratingValue":4.8},"offers":{"price":"29","@type":"Offer","priceCurrency":"EUR"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Unified Communications Software","position":2,"item":"/directory/599/unified-communications/software","@type":"ListItem"},{"name":"LiveAgent vs XCALLY","position":3,"item":"https://www.getapp.ca/compare/91301/112271/liveagent/vs/xcally","@type":"ListItem"}],"@id":"https://www.getapp.ca/compare/91301/112271/liveagent/vs/xcally#breadcrumblist"}]}
</script>