---
description: Quickly find and compare the leading LiveAgent vs eDesk alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveAgent vs eDesk | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Service Desk Software](/directory/1249/service-desk/software) > [LiveAgent \<span\>vs\</span\> eDesk](https://www.getapp.ca/compare/91301/102115/liveagent/vs/xsellco-helpdesk)

# Compare LiveAgent vs eDesk

Canonical: https://www.getapp.ca/compare/91301/102115/liveagent/vs/xsellco-helpdesk

> Detailed comparison between LiveAgent and eDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveAgent | eDesk |
| **Overall rating** | 4.7/5 | 4.4/5 |
| **Total Reviews** | 1781 | 71 |
| **Starting Price** | US$15.00 | US$0.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### LiveAgent

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Database
- Customizable Reports
- Engagement Tracking
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### eDesk

- API
- Activity Tracking
- Chat/Messaging
- Configurable Workflow
- Customer Communication
- Customer Database
- Customizable Reports
- Engagement Tracking
- Help Desk Management
- Monitoring
- Multi-Channel Communication
- Real-Time Analytics
- Real-Time Chat
- Real-Time Data
- Real-Time Reporting
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View LiveAgent Profile](https://www.getapp.ca/software/91301/liveagent)
- [View eDesk Profile](https://www.getapp.ca/software/102115/xsellco-helpdesk)
- [View Original Comparison](https://www.getapp.ca/compare/91301/102115/liveagent/vs/xsellco-helpdesk)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveAgent vs eDesk | GetApp Canada 2026","description":"Quickly find and compare the leading LiveAgent vs eDesk alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/91301/102115/liveagent/vs/xsellco-helpdesk","about":[{"@id":"https://www.getapp.ca/software/91301/liveagent#software"},{"@id":"https://www.getapp.ca/software/102115/xsellco-helpdesk#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/91301/102115/liveagent/vs/xsellco-helpdesk#breadcrumblist"},"@id":"https://www.getapp.ca/compare/91301/102115/liveagent/vs/xsellco-helpdesk#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ca/#website"},"publisher":{"@id":"https://www.getapp.ca/#organization"},"inLanguage":"en-CA"},{"name":"LiveAgent","description":"LiveAgent is a multichannel help desk solution with advanced AI features, live chat, ticketing, and call center capabilities. Streamline all business communication channels and manage customer interactions from a single shared team inbox. It offers 200+ native integrations including all popular social media, a customizable chat widget, chat routing, chat history, canned responses, reliable ticketing, and more advanced features.\n\nStart with a 1-month free trial, no credit credit card needed.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3e5791a5-255d-4344-b4f8-05a193b39cee.jpeg","url":"https://www.getapp.ca/software/91301/liveagent","@id":"https://www.getapp.ca/software/91301/liveagent#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":1781},"offers":{"price":"15","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"eDesk","description":"eDesk helps online retailers deliver seriously extraordinary customer service, everywhere they sell. Designed specifically for eCommerce professionals, eDesk’s AI-powered automation tools streamline customer support processes and reporting. This means users can respond quickly to customer queries and take time back to focus on selling more.\n\nThrough its App Store, eDesk offers more native integrations than any other customer support software. It seamlessly integrates with Amazon, as well as 75 other marketplaces, webstores, logistics tools and social networks. This means your support agents can access end-to-end order data with just one click.\n\neDesk is also the only customer support solution on the Amazon and Walmart developer councils.\n\nTo meet the needs of online sellers, eDesk has developed a whole suite of award-winning eCommerce tools. These include:\neDesk Smart Inbox which centralizes all your incoming messages and uses time-saving AI to automatically group queries, prioritize urgent messages and suggest responses.\nInsights which automatically analyzes support tickets and feedback so brands can make informed business decisions.\nLive Chat and Knowledge base which both enable customers to resolve their queries in real-time.  \nFeedback which automatically sends out targeted review requests to improve your seller ratings.\n\neDesk is trusted by thousands of customers worldwide. Each month, it powers over 14 million conversations, which generate billions of dollars of eCommerce transactions annually.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/b0fa6461-f419-428e-9ca9-5dbaa3f251e3.png","url":"https://www.getapp.ca/software/102115/xsellco-helpdesk","@id":"https://www.getapp.ca/software/102115/xsellco-helpdesk#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":71},"offers":{"price":"0","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@id":"https://www.getapp.ca/compare/91301/102115/liveagent/vs/xsellco-helpdesk#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Service Desk Software","position":2,"item":"/directory/1249/service-desk/software","@type":"ListItem"},{"name":"LiveAgent vs eDesk","position":3,"item":"https://www.getapp.ca/compare/91301/102115/liveagent/vs/xsellco-helpdesk","@type":"ListItem"}]}]}
</script>