---
description: Quickly find and compare the leading Five9 vs CloudTalk alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Five9 vs CloudTalk | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [VoIP Software](/directory/107/voip/software) > [Five9 \<span\>vs\</span\> CloudTalk](https://www.getapp.ca/compare/91276/114835/five9/vs/cloudtalk)

# Compare Five9 vs CloudTalk

Canonical: https://www.getapp.ca/compare/91276/114835/five9/vs/cloudtalk

> Detailed comparison between Five9 and CloudTalk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Five9 | CloudTalk |
| **Overall rating** | 4.2/5 | 4.4/5 |
| **Total Reviews** | 482 | 268 |
| **Starting Price** | US$159.00 | US$19.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Five9

- API
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Recording Software
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Reports
- FCC Compliance
- Inbound Call Center
- Integrations Management
- KPI Monitoring
- Monitoring
- Real-Time Data
- Recording
- Survey/Poll Management
- Unified Communications Software

### CloudTalk

- API
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Recording Software
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Reports
- FCC Compliance
- Inbound Call Center
- Integrations Management
- KPI Monitoring
- Monitoring
- Real-Time Data
- Recording
- Survey/Poll Management
- Unified Communications Software

## Links

- [View Five9 Profile](https://www.getapp.ca/software/91276/five9)
- [View CloudTalk Profile](https://www.getapp.ca/software/114835/cloudtalk)
- [View Original Comparison](https://www.getapp.ca/compare/91276/114835/five9/vs/cloudtalk)

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