---
description: Quickly find and compare the leading Five9 vs Aircall alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Five9 vs Aircall | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Call Centre Workforce Management Software](/directory/3707/call-center-workforce-management/software) > [Five9 \<span\>vs\</span\> Aircall](https://www.getapp.ca/compare/91276/100333/five9/vs/aircall)

# Compare Five9 vs Aircall

Canonical: https://www.getapp.ca/compare/91276/100333/five9/vs/aircall

> Detailed comparison between Five9 and Aircall. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Five9 | Aircall |
| **Overall rating** | 4.2/5 | 4.2/5 |
| **Total Reviews** | 481 | 459 |
| **Starting Price** | US$159.00 | US$40.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (On-Premise), Linux (On-Premise), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation | In Person, Live Online, Documentation, Videos |

## Key features

### Five9

- API
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Recording Software
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Integrations Management
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data
- Recording
- Unified Communications Software

### Aircall

- API
- Archiving & Retention
- Auto-Dialer
- Automatic Call Distribution
- Blended Call Center
- Call Recording Software
- Call Screening
- Call Scripting
- Call Tagging
- Call Tracking Metrics
- Computer Telephony Integration
- Customizable Reports
- Inbound Call Center
- Integrations Management
- Monitoring
- Multi-Channel Communication
- Progressive Dialer
- Real-Time Data
- Recording
- Unified Communications Software

## Links

- [View Five9 Profile](https://www.getapp.ca/software/91276/five9)
- [View Aircall Profile](https://www.getapp.ca/software/100333/aircall)
- [View Original Comparison](https://www.getapp.ca/compare/91276/100333/five9/vs/aircall)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Five9 vs Aircall | GetApp Canada 2026","description":"Quickly find and compare the leading Five9 vs Aircall alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/91276/100333/five9/vs/aircall","about":[{"@id":"https://www.getapp.ca/software/91276/five9#software"},{"@id":"https://www.getapp.ca/software/100333/aircall#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/91276/100333/five9/vs/aircall#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ca/compare/91276/100333/five9/vs/aircall#webpage","publisher":{"@id":"https://www.getapp.ca/#organization"},"inLanguage":"en-CA","isPartOf":{"@id":"https://www.getapp.ca/#website"}},{"name":"Five9","description":"Five9 is a contact center and call centre solution powered by artificial intelligence. The cloud-based solution provides omni-channel tools including inbound and outbound call management, predictive dialer, progressive dialer, chat, social customer service, automatic call distribution (ACD) and more\n\nFive9 is a cloud contact center solution, which brings the power of Practical AI to thousands of call centers worldwide. Since 2001, Five9 has helped customers create great omnichannel customer experiences. Triple agent talk time with smart dialers that automatically skip no-answers and busy signals to ensure the next prospect is available when the next agent is ready. Use intelligent routing to get calls to the right agents and derive customer intent data to predict the best next steps for agents. Provide intuitive self-service options with Five9's IVR. \n\nFive9 brings Practical AI to contact centers to increase agents' effectiveness and efficiency, and create great customer experiences every time on every channel - phone, chat, mobile, email, social and more. Use intelligent routing to ensure the call gets to the right agent and use customer intent data to provide agents with the best next steps before they even pick up the phone. Offer customers intuitive self-service options for common injuries with an easy to set up IVR so that agents can focus on high-value interactions. \n\nImprove agent talk time with four different dialing modes that automatically skip no-answers and busy signals so agents can spend more time talking to live prospects. Visually dynamic dashboards offer real-time and historic reporting and analytics so users are always on top of their contact center's performance.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/4292cb89-cc4a-4908-94c5-26658f67f5d0.png","url":"https://www.getapp.ca/software/91276/five9","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/91276/five9#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":481,"ratingValue":4.2},"offers":{"price":"159","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows on premise, Linux on premise, Platform ipad"},{"name":"Aircall","description":"Aircall is an AI powered customer communications platform that unifies voice, messaging and intelligence across channels. It functions as a cloud based phone system and customer intelligence hub for organisations of all sizes. The solution supports teams in sales, customer support and operations and operates without additional hardware.\n\nThe system provides comprehensive call management features including call routing, forwarding, interactive voice response, queuing and transfers within a shared inbox environment. Monitoring capabilities include live listening, whispering and barging. The solution offers automatic and on demand call recording, voicemail transcription and voicemail sharing. Team collaboration is facilitated through shared call activity, internal notes and tagging.\n\nThe platform delivers real time analytics through dashboards that track call activity and performance metrics with customizable reporting options. AI Voice Agents autonomously handle and qualify inbound calls at any time. AI Assist provides conversation intelligence for call preparation and follow up workflows. The unified hub also supports WhatsApp messaging alongside voice and text interactions.\n\nAircall integrates with various business applications including CRM and helpdesk systems as well as productivity platforms and e commerce solutions. The solution offers local and toll free numbers across countries with support for number porting and global coverage. Mobile and desktop applications enable seamless device switching. Scalability features allow flexible user management and custom workflows automate repetitive tasks. Security and compliance measures include data encryption and GDPR alignment. Multi language support, call scheduling and call blocking capabilities address diverse business requirements.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a21cfb3c-f67a-450d-91ee-1d8b54f369c9.png","url":"https://www.getapp.ca/software/100333/aircall","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/100333/aircall#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":459,"ratingValue":4.2},"offers":{"price":"40","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Call Centre Workforce Management Software","position":2,"item":"/directory/3707/call-center-workforce-management/software","@type":"ListItem"},{"name":"Five9 vs Aircall","position":3,"item":"https://www.getapp.ca/compare/91276/100333/five9/vs/aircall","@type":"ListItem"}],"@id":"https://www.getapp.ca/compare/91276/100333/five9/vs/aircall#breadcrumblist"}]}
</script>