---
description: Quickly find and compare the leading ProProfs Survey Maker vs XM for Customer Experience alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare ProProfs Survey Maker vs XM for Customer Experience | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [ProProfs Survey Maker \<span\>vs\</span\> XM for Customer Experience](https://www.getapp.ca/compare/90912/130147/survey-software/vs/customer-frontlines)

# Compare ProProfs Survey Maker vs XM for Customer Experience

Canonical: https://www.getapp.ca/compare/90912/130147/survey-software/vs/customer-frontlines

> Detailed comparison between ProProfs Survey Maker and XM for Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | ProProfs Survey Maker | XM for Customer Experience |
| **Overall rating** | 4.8/5 | 4.6/5 |
| **Total Reviews** | 12 | 255 |
| **Starting Price** | US$7.00 | US$1,500.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### ProProfs Survey Maker

- Customizable Questions
- Customizable Templates
- Data Import/Export
- Email Marketing Software
- Feedback Management
- Mobile Survey
- Question Branching
- Question Library
- Reporting/Analytics
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback

### XM for Customer Experience

- Computer Telephony Integration
- Customer Complaint Tracking
- Customer Engagement Software
- Customizable Questions
- Customizable Reports
- Customizable Templates
- Data Import/Export
- Email Marketing Software
- Feedback Management
- Mobile Survey
- Monitoring
- Natural Language Processing
- Question Branching
- Question Library
- Real-Time Data
- Reporting/Analytics
- Support Ticket Management
- Survey Builder
- Survey/Poll Management
- Surveys & Feedback

## Links

- [View ProProfs Survey Maker Profile](https://www.getapp.ca/software/90912/survey-software)
- [View XM for Customer Experience Profile](https://www.getapp.ca/software/130147/customer-frontlines)
- [View Original Comparison](https://www.getapp.ca/compare/90912/130147/survey-software/vs/customer-frontlines)

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