---
description: Quickly find and compare the leading SysAid vs Track-It! alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare SysAid vs Track-It! | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [SysAid \<span\>vs\</span\> Track-It\!](https://www.getapp.ca/compare/90863/100579/sysaid/vs/track-it)

# Compare SysAid vs Track-It\!

Canonical: https://www.getapp.ca/compare/90863/100579/sysaid/vs/track-it

> Detailed comparison between SysAid and Track-It\!. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | SysAid | Track-It\! |
| **Overall rating** | 4.5/5 | 4.0/5 |
| **Total Reviews** | 522 | 77 |
| **Starting Price** | US$89.00 | US$995.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SysAid

- Alerts/Escalation
- Analytics
- Asset Lifecycle Management
- Automated Routing
- Change Management Software
- Customizable Branding
- Dashboard Software
- Email Management Software
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Mobile Access
- Prioritization
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service History
- Service Level Agreement (SLA) Management
- Ticket Management

### Track-It\!

- Alerts/Escalation
- Analytics
- Asset Lifecycle Management
- Automated Routing
- Change Management Software
- Customizable Branding
- Dashboard Software
- Email Management Software
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Mobile Access
- Prioritization
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Ticket Management

## Links

- [View SysAid Profile](https://www.getapp.ca/software/90863/sysaid)
- [View Track-It\! Profile](https://www.getapp.ca/software/100579/track-it)
- [View Original Comparison](https://www.getapp.ca/compare/90863/100579/sysaid/vs/track-it)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare SysAid vs Track-It! | GetApp Canada 2026","description":"Quickly find and compare the leading SysAid vs Track-It! alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/90863/100579/sysaid/vs/track-it","about":[{"@id":"https://www.getapp.ca/software/90863/sysaid#software"},{"@id":"https://www.getapp.ca/software/100579/track-it#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/90863/100579/sysaid/vs/track-it#breadcrumblist"},"@id":"https://www.getapp.ca/compare/90863/100579/sysaid/vs/track-it#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.getapp.ca/#organization"}},{"name":"SysAid","description":"SysAid is an AI-powered IT Service Management (ITSM) and Enterprise Service Management (ESM) platform that consolidates service desk operations, IT asset management, and workflow automation into a single interface. Available as a cloud-based SaaS deployment or on-premises installation, and accessible via AWS Marketplace, it serves organizations ranging from small businesses to Fortune 500 enterprises across 140 countries in industries including education, healthcare, manufacturing, managed service providers, and HR. The platform is PeopleCert-accredited for ITIL 4, supporting Incident, Problem, Change, Request, and Configuration Management natively.\n\nGenerative AI is embedded across all service management functions through SysAid Copilot, a suite that includes an AI Chatbot for end users and agents, an AI Emailbot, ticket summarization, sentiment analysis, auto-categorization, response rephrasing, and AI Insights reports. Copilot draws on OpenAI GPT-5 and Azure OpenAI Services for conversational AI, and Anthropic Claude Opus 4.6 for code generation within the AI Agent Builder. Over 40 prebuilt AI Agents execute goal-oriented tasks, including onboarding, workload balancing, license compliance, and recurring issue detection, across connected systems such as Microsoft 365, Slack, and Salesforce. A no-code AI Agent Builder allows administrators to create and customize agents without writing code. Integrated IT Asset Management (ITAM), powered by Lansweeper for automated network discovery, provides hardware and software inventory, license management, patch deployment, and a CMDB within the same interface. ESM capabilities extend service management workflows beyond IT to HR, legal, finance, and other departments.\n\nSysAid connects to a broad ecosystem through code-free integrations and APIs covering Microsoft 365, Azure AD, Slack, Salesforce, Jira, MS Teams, HiBob, Confluence, Twilio, and more, with webhooks for real-time event-driven integrations. BI Analytics powered by Qlik delivers customizable dashboards, scheduled reports, and IT Benchmark comparisons. The platform supports a multi-language UI across seven languages and maintains compliance with GDPR, CCPA, SOC 2 Type II, ISO/IEC 27001, and ISO/IEC 27017. Built-in AI governance controls include role-based access, configurable guardrails, data residency selection (EU or US), and a policy that no customer data is used for model training.","image":"https://images.g2crowd.com/display-layer-screenshots/2647/011f79f15f81cd32d3c68447accf291241f15734ddf22a99b798c779a71d7f1d.png","url":"https://www.getapp.ca/software/90863/sysaid","@id":"https://www.getapp.ca/software/90863/sysaid#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":522},"offers":{"price":"89","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Chrome, Android, Platform ios, Platform ipad"},{"name":"Track-It!","description":"Track-It! comes complete with a 30 day trial which can be upgraded at any time. All paid Track-It! plans are completely scalable and come with support and video tutorials. Track-It! has a web based client and a windows client. Track-It! comes with video setup tutorials and an online knowledge base.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/175117e1-fc64-4a7c-b725-6b0e9949c3fb.png","url":"https://www.getapp.ca/software/100579/track-it","@id":"https://www.getapp.ca/software/100579/track-it#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.0,"bestRating":5,"ratingCount":77},"offers":{"price":"995","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.ca/compare/90863/100579/sysaid/vs/track-it#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"SysAid vs Track-It!","position":3,"item":"https://www.getapp.ca/compare/90863/100579/sysaid/vs/track-it","@type":"ListItem"}]}]}
</script>