---
description: Quickly find and compare the leading Dynamics 365 vs Freshdesk Omni alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Dynamics 365 vs Freshdesk Omni | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Enterprise Resource Planning Software](/directory/322/enterprise-resource-planning-erp/software) > [Dynamics 365 \<span\>vs\</span\> Freshdesk Omni](https://www.getapp.ca/compare/90844/2069229/dynamics-365/vs/freshworks-customer-service-suite)

# Compare Dynamics 365 vs Freshdesk Omni

Canonical: https://www.getapp.ca/compare/90844/2069229/dynamics-365/vs/freshworks-customer-service-suite

> Detailed comparison between Dynamics 365 and Freshdesk Omni. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Dynamics 365 | Freshdesk Omni |
| **Overall rating** | 4.4/5 | 3.6/5 |
| **Total Reviews** | 5817 | 5 |
| **Starting Price** | US$50.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Documentation | Webinars, Documentation, Videos |

## Key features

### Dynamics 365

- API
- Activity Tracking
- CRM Software
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customer History
- Customizable Templates
- Email Management Software
- Email Templates
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Workflow Management Software

### Freshdesk Omni

- API
- Activity Tracking
- CRM Software
- Chat/Messaging
- Collaboration Tools
- Customer Database
- Customer History
- Customizable Templates
- Email Management Software
- Email Templates
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Data
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Workflow Management Software

## Links

- [View Dynamics 365 Profile](https://www.getapp.ca/software/90844/dynamics-365)
- [View Freshdesk Omni Profile](https://www.getapp.ca/software/2069229/freshworks-customer-service-suite)
- [View Original Comparison](https://www.getapp.ca/compare/90844/2069229/dynamics-365/vs/freshworks-customer-service-suite)

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