---
description: Quickly find and compare the leading Dynamics 365 vs Cherwell Service Management alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Dynamics 365 vs Cherwell Service Management | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [General Ledger Software](/directory/2511/general-ledger-software/software) > [Dynamics 365 \<span\>vs\</span\> Cherwell Service Management](https://www.getapp.ca/compare/90844/104591/dynamics-365/vs/cherwell-service-managemt)

# Compare Dynamics 365 vs Cherwell Service Management

Canonical: https://www.getapp.ca/compare/90844/104591/dynamics-365/vs/cherwell-service-managemt

> Detailed comparison between Dynamics 365 and Cherwell Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Dynamics 365 | Cherwell Service Management |
| **Overall rating** | 4.4/5 | 4.3/5 |
| **Total Reviews** | 5819 | 166 |
| **Starting Price** | US$50.00 | US$189.00 |
| **Free Trial** | Yes | - |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile) | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Documentation | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Dynamics 365

- API
- Activity Dashboard
- Asset Lifecycle Management
- Chat/Messaging
- Collaboration Tools
- Dashboard Creation
- Dashboard Software
- Email Management Software
- Inventory Management Software
- Knowledge Management Software
- Monitoring
- Performance Metrics
- Project Management Software
- Reporting & Statistics
- Reporting/Analytics
- Status Tracking
- Supplier Management
- Support Ticket Management
- Task Management Software
- Workflow Management Software

### Cherwell Service Management

- API
- Activity Dashboard
- Asset Lifecycle Management
- Chat/Messaging
- Collaboration Tools
- Dashboard Creation
- Dashboard Software
- Email Management Software
- Inventory Management Software
- Knowledge Management Software
- Monitoring
- Performance Metrics
- Project Management Software
- Reporting & Statistics
- Reporting/Analytics
- Status Tracking
- Supplier Management
- Support Ticket Management
- Task Management Software
- Workflow Management Software

## Links

- [View Dynamics 365 Profile](https://www.getapp.ca/software/90844/dynamics-365)
- [View Cherwell Service Management Profile](https://www.getapp.ca/software/104591/cherwell-service-managemt)
- [View Original Comparison](https://www.getapp.ca/compare/90844/104591/dynamics-365/vs/cherwell-service-managemt)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Dynamics 365 vs Cherwell Service Management | GetApp Canada 2026","description":"Quickly find and compare the leading Dynamics 365 vs Cherwell Service Management alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/90844/104591/dynamics-365/vs/cherwell-service-managemt","about":[{"@id":"https://www.getapp.ca/software/90844/dynamics-365#software"},{"@id":"https://www.getapp.ca/software/104591/cherwell-service-managemt#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/90844/104591/dynamics-365/vs/cherwell-service-managemt#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ca/compare/90844/104591/dynamics-365/vs/cherwell-service-managemt#webpage","publisher":{"@id":"https://www.getapp.ca/#organization"},"isPartOf":{"@id":"https://www.getapp.ca/#website"},"inLanguage":"en-CA"},{"name":"Dynamics 365","description":"Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Dynamics 365 offers a range of tools for sales, customer service, field service management, talent acquisition, finance and operations, retail, project service automation, marketing, artificial intelligence, mixed reality, and more.\n\nWith Microsoft Dynamics 365 businesses can unify their operations, projects, workflows, and tasks in one centralized platform in order to aid decision making, build relationships with customers, and operate efficiently. The individual applications within Microsoft Dynamics 365 can be used as standalone products, combine with one another, or integrated with a wide range of external business systems in order to provide a completely customized solution. The platform integrates with third party applications such as Ameyo, Salesforce, DocuSign, PandaDoc, ADP, Gainsight, Tacton CPQ, and more. Dynamics 365’s artificial intelligence (AI) and mixed reality facilitate intelligent decision making and scenario planning in a modern way.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/ca1a903d-8891-46f8-a4e6-59ea82eff57b.png","url":"https://www.getapp.ca/software/90844/dynamics-365","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/90844/dynamics-365#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":5819},"offers":{"price":"50","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios"},{"name":"Cherwell Service Management","description":"Cherwell Service Management is a cloud-based IT service management solution which includes eleven ITIL (Information Technology Infrastructure Library) verified processes, including incident management, knowledge management, change management, request fulfillment, and release management. Also built-in are an IT service desk, self-service customer portal, configurable dashboards, multi-sourcing service integration (MSI) and service integration and management (SIAM) functionality, and a configuration management database (CMDB). The codeless design architecture enables users to add functionality without writing code, and integrate with third-party software. \n\nCherwell's incident management process includes question-based incident assessments, contextual incident routing, automated cross-referencing of incidents with the known-error database (KEDB) and knowledge base, and an incident workflow status bar. The change management system offers a visualization manager, allowing users to see the potential impacts and risks associated with changes, and automatic notifications for change record status updates. Problem management automates a range of key processes, including Workaround and Known Error, allows for processes to be customized, and presents critical metrics in a single dashboard. \n\nThe event management process allows users to define rules for incident creation and alerts when events occur, such as failed server notifications. Changes and updates can be bundled into a single release, and the CMDB automatically updated, with the release management process. The service asset and configuration management system provides a visual representation of upstream and downstream configuration items, and their associated contracts, services, charges, end users, and more. Pending SLA breaches can be monitored and controlled through the service level management process. Users can create a service catalog, which presents individuals with only the services they are entitled to, and requests for these services can be submitted and tracked through the self-service portal, with technicians able to review and approve requests with one-step actions.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/417fd3c0-e23c-4d38-8687-48b3869ff38d.png","url":"https://www.getapp.ca/software/104591/cherwell-service-managemt","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/104591/cherwell-service-managemt#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":166},"offers":{"price":"189","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.getapp.ca/compare/90844/104591/dynamics-365/vs/cherwell-service-managemt#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"General Ledger Software","position":2,"item":"/directory/2511/general-ledger-software/software","@type":"ListItem"},{"name":"Dynamics 365 vs Cherwell Service Management","position":3,"item":"https://www.getapp.ca/compare/90844/104591/dynamics-365/vs/cherwell-service-managemt","@type":"ListItem"}]}]}
</script>