---
description: Quickly find and compare the leading Kayako vs Freshservice alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Kayako vs Freshservice | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [Kayako \<span\>vs\</span\> Freshservice](https://www.getapp.ca/compare/8789/91351/kayako/vs/freshservice)

# Compare Kayako vs Freshservice

Canonical: https://www.getapp.ca/compare/8789/91351/kayako/vs/freshservice

> Detailed comparison between Kayako and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Kayako | Freshservice |
| **Overall rating** | 4.0/5 | 4.5/5 |
| **Total Reviews** | 174 | 685 |
| **Starting Price** | - | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Kayako

- API
- Activity Tracking
- Asset Tracking Software
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Help Desk Management
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

### Freshservice

- API
- Activity Tracking
- Asset Tracking Software
- Change Management Software
- Chat/Messaging
- Configurable Workflow
- Contract/License Management
- Customizable Reports
- Help Desk Management
- Issue Management
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Real-Time Data
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Workflow Management Software

## Links

- [View Kayako Profile](https://www.getapp.ca/software/8789/kayako)
- [View Freshservice Profile](https://www.getapp.ca/software/91351/freshservice)
- [View Original Comparison](https://www.getapp.ca/compare/8789/91351/kayako/vs/freshservice)

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