---
description: Quickly find and compare the leading LiveChat vs Hipporello Service Desk for Trello alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare LiveChat vs Hipporello Service Desk for Trello | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [LiveChat \<span\>vs\</span\> Hipporello Service Desk for Trello](https://www.getapp.ca/compare/8385/2062191/livechat/vs/hipporello)

# Compare LiveChat vs Hipporello Service Desk for Trello

Canonical: https://www.getapp.ca/compare/8385/2062191/livechat/vs/hipporello

> Detailed comparison between LiveChat and Hipporello Service Desk for Trello. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | LiveChat | Hipporello Service Desk for Trello |
| **Overall rating** | 4.6/5 | 4.8/5 |
| **Total Reviews** | 1715 | 20 |
| **Starting Price** | US$25.00 | US$10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Documentation, Videos |

## Key features

### LiveChat

- Access Controls/Permissions
- Activity Tracking
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Database
- Customizable Forms
- Customizable Templates
- Email Templates
- Inbox Management
- Process/Workflow Automation
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Ticket Management
- Workflow Management Software

### Hipporello Service Desk for Trello

- Access Controls/Permissions
- Activity Tracking
- Collaboration Tools
- Communication Management
- Configurable Workflow
- Customer Database
- Customizable Forms
- Customizable Templates
- Email Templates
- Inbox Management
- Process/Workflow Automation
- Queue Management
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Ticket Management
- Workflow Management Software

## Links

- [View LiveChat Profile](https://www.getapp.ca/software/8385/livechat)
- [View Hipporello Service Desk for Trello Profile](https://www.getapp.ca/software/2062191/hipporello)
- [View Original Comparison](https://www.getapp.ca/compare/8385/2062191/livechat/vs/hipporello)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare LiveChat vs Hipporello Service Desk for Trello | GetApp Canada 2026","description":"Quickly find and compare the leading LiveChat vs Hipporello Service Desk for Trello alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/8385/2062191/livechat/vs/hipporello","about":[{"@id":"https://www.getapp.ca/software/8385/livechat#software"},{"@id":"https://www.getapp.ca/software/2062191/hipporello#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/8385/2062191/livechat/vs/hipporello#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ca/compare/8385/2062191/livechat/vs/hipporello#webpage","isPartOf":{"@id":"https://www.getapp.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.getapp.ca/#organization"}},{"name":"LiveChat","description":"LiveChat is an AI-based live chat platform designed to facilitate real time customer communication, support operations, and sales engagement for businesses operating websites and digital storefronts. The platform serves as a comprehensive customer service solution for organizations managing visitor interactions, automating routine inquiries, and delivering immediate assistance across multiple communication channels. The solution targets business to business software as a service companies and ecommerce enterprises seeking to enhance satisfaction metrics and conversion rates through direct engagement capabilities.\n\nThe platform provides communication and engagement tools centered around a customizable chat widget supporting rich message formats such as images, product cards, buttons, and multimedia content. The widget offers multilingual support and can be branded with corporate logos and color schemes to align with existing web designs. Intelligent chat routing directs incoming conversations to agents based on expertise, availability, and predefined rules while queue management handles periods of elevated traffic. Agents can employ predefined responses for common queries, transfer conversations between team members, share files during interactions, and apply tags for conversation organization. Proactive chat invitations trigger automated greetings based on visitor behavior patterns and configurable parameters while pre chat and post chat surveys facilitate feedback collection and satisfaction measurement.\n\nTeam management features include agent grouping by department or function, individual profiles, scheduling tools for availability and shift management, and activity tracking systems that monitor performance metrics. Artificial intelligence automation components allow chatbots to address routine inquiries without human intervention while an integrated assistance feature offers text enhancement suggestions, tag recommendations, and automated summaries to support agent efficiency and consistency. LiveChat's reporting and analytics suite presents chat statistics, satisfaction scores, agent performance data, campaign conversion metrics, engagement levels, staffing predictions derived from traffic patterns, and visitor analytics within a centralized dashboard. Custom report functionality enables organizations to generate analytics tailored to specific operational requirements.\n\nExtensive integration capabilities connect the platform with third party applications and services including customer relationship management systems, help desk tools, ecommerce platforms, marketing solutions, and social media messaging channels. Application programming interface and webhook support allow for custom integrations and specialized workflow automation. Enterprise grade security measures encompass data encryption, compliance features aligned with data protection regulations, and role based access controls for agents and administrators. Native mobile and desktop applications for major operating systems enable conversation management from any location while omnichannel communication capabilities consolidate chat, email, SMS, and social media interactions into a unified interface. LiveChat includes a ticketing system for follow up of unresolved issues, a knowledge base with documentation and guides, and continuous support services to assist with implementation and optimization.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/fae15a7d-08af-40ca-a09f-6b2258bc8465.png","url":"https://www.getapp.ca/software/8385/livechat","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/8385/livechat#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.6,"bestRating":5,"ratingCount":1715},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"name":"Hipporello Service Desk for Trello","description":"Hipporello Service Desk for Trello is a Trello power-up that connects customers and employees to their support, IT, and business teams by creating Trello cards via online forms and emails. It turns customer requests into Trello boards and communicate with them on Trello.\n\nKey features include communication management, Trello backed contact forms, and more. It helps manage bug reports and create Trello cards. Users can forward their support emails such as support@, help@, jobs@, sales@, and more to Hipporello Service Desk and use Trello as a shared inbox for their team.\n\nHipporello Service Desk for Trello offers features such as email-to-board, form-to-board, drag and drop enabled form editor, automations, branded web portal for forms, custom domain, email notifications, form access policies, and user tracking.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/07f24ce6-7d08-476b-9014-5c7902aa88d2.png","url":"https://www.getapp.ca/software/2062191/hipporello","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/2062191/hipporello#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":20},"offers":{"price":"10","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Service Software","position":2,"item":"/directory/231/customer-service/software","@type":"ListItem"},{"name":"LiveChat vs Hipporello Service Desk for Trello","position":3,"item":"https://www.getapp.ca/compare/8385/2062191/livechat/vs/hipporello","@type":"ListItem"}],"@id":"https://www.getapp.ca/compare/8385/2062191/livechat/vs/hipporello#breadcrumblist"}]}
</script>
