---
description: Quickly find and compare the leading ManageEngine ServiceDesk Plus vs PagerDuty alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare ManageEngine ServiceDesk Plus vs PagerDuty | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [ManageEngine ServiceDesk Plus \<span\>vs\</span\> PagerDuty](https://www.getapp.ca/compare/20521/91574/manageengine-service-desk-plus/vs/pagerduty)

# Compare ManageEngine ServiceDesk Plus vs PagerDuty

Canonical: https://www.getapp.ca/compare/20521/91574/manageengine-service-desk-plus/vs/pagerduty

> Detailed comparison between ManageEngine ServiceDesk Plus and PagerDuty. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | ManageEngine ServiceDesk Plus | PagerDuty |
| **Overall rating** | 4.4/5 | 4.6/5 |
| **Total Reviews** | 234 | 220 |
| **Starting Price** | US$16.00 | US$10.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### ManageEngine ServiceDesk Plus

- API
- Access Controls/Permissions
- Alerts/Escalation
- Email Alerts
- Event Logs
- Incident Management Software
- Incident Reporting
- Inventory Management Software
- Issue Management
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Role-Based Permissions
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Task Management Software
- Workflow Management Software

### PagerDuty

- API
- Access Controls/Permissions
- Alerts/Escalation
- Email Alerts
- Event Logs
- Incident Management Software
- Incident Reporting
- Inventory Management Software
- Issue Management
- Maintenance Scheduling
- Mobile Alerts
- Monitoring
- Real-Time Reporting
- Reminders
- Reporting & Statistics
- Role-Based Permissions
- Service Level Agreement (SLA) Management
- Single Sign On Software
- Task Management Software
- Workflow Management Software

## Links

- [View ManageEngine ServiceDesk Plus Profile](https://www.getapp.ca/software/20521/manageengine-service-desk-plus)
- [View PagerDuty Profile](https://www.getapp.ca/software/91574/pagerduty)
- [View Original Comparison](https://www.getapp.ca/compare/20521/91574/manageengine-service-desk-plus/vs/pagerduty)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare ManageEngine ServiceDesk Plus vs PagerDuty | GetApp Canada 2026","description":"Quickly find and compare the leading ManageEngine ServiceDesk Plus vs PagerDuty alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/20521/91574/manageengine-service-desk-plus/vs/pagerduty","about":[{"@id":"https://www.getapp.ca/software/20521/manageengine-service-desk-plus#software"},{"@id":"https://www.getapp.ca/software/91574/pagerduty#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/20521/91574/manageengine-service-desk-plus/vs/pagerduty#breadcrumblist"},"@id":"https://www.getapp.ca/compare/20521/91574/manageengine-service-desk-plus/vs/pagerduty#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.getapp.ca/#organization"}},{"name":"ManageEngine ServiceDesk Plus","description":"ManageEngine ServiceDesk Plus is a help desk software and asset management tool for small, mid-size &amp; large enterprises to manage and troubleshoot IT requests. ServiceDesk Plus integrates  help desk requests and assets to allow users to manage their IT in an effective way. The software helps users implement ITIL best practices and troubleshoot IT service requests faster. \n\nServiceDesk Plus is a customizable and easy-to-implement help desk software with more than 10,000 users worldwide. ServiceDesk Plus is available in 23 different languages.\n\nManageEngine ServiceDesk Plus is a web based, easy to use Help Desk and Asset Management App with many features such as contract management, purchasing and knowledge management functionalities. It has an ITIL ready version too. By integrating Ticketing, Asset Tracking, Purchasing, service catalog, Contract Management and Knowledge base in one low-cost, easy-to-use package, ServiceDesk Plus helps users to improve productivity of their IT Service team and keep their end-users happy. \n\nServiceDesk Plus allows end-users to submit tickets through different channels. It automates important workflow tasks, as for example case routing, acknowledging requester, technician notification and handling of SLA rules. The solutions module allows users to document best practices and solutions to common problems in an online knowledge base.\n\nServiceDesk Plus offers accurate inventory tracking functionality across Windows and Linux workstations. It can also track software licenses and let users know the number of over-utilized or under-utilized licenses across their organization.\n\nServiceDesk Plus can help users maintain a complete product catalog based on product type, that lists all assets owned by their organization. It can generate Purchase Orders, send them through email and keeps track of outstanding POs &amp; completed purchases. It also provides import of requesters &amp; assets from .csv files &amp; user satisfaction surveys.\n\nBest notable features are Enhanced Active Directory Integration, enhanced purchasing system with approver, business rules for better request management, ability to group similar requests and assign to queues, comprehensive custom reports, announcement boards, enhanced list views, billing based on time spent on request, HTML editors for solutions and notifications, ITIL ready functionalities, agent based scanning, help desk API, mobile integration &amp; more.\n\nIncident management, Problem management, Change management &amp; CMDB has been implemented with all functionalities.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/626f9611-5532-4e7c-a27c-8ae312a0a2d9.png","url":"https://www.getapp.ca/software/20521/manageengine-service-desk-plus","@id":"https://www.getapp.ca/software/20521/manageengine-service-desk-plus#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":234,"ratingValue":4.4},"offers":{"price":"16","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Linux, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"name":"PagerDuty","description":"PagerDuty is a cloud-based, AI-first operations platform that helps organizations detect, respond to, resolve, and learn from business-impacting incidents. Designed for developers, SREs, DevOps and ITOps teams, customer service operations, security teams, and business leaders, the platform delivers on-call scheduling, escalation policies, incident management with role and priority classification, AIOps-driven alert grouping and noise reduction, event orchestration, runbook automation, and operational analytics. Trusted by over 13,000 organizations including 60+ of the Fortune 100, it connects to 750+ pre-built integrations spanning monitoring, ticketing, chat, and ITSM tools. Runbook automation is also available as a self-hosted, on-premises option for organizations requiring private cloud or physical environment deployment.\n\nThe platform's AI capabilities span multiple layers. PagerDuty Advance is a generative AI suite that produces incident summaries, AI-generated status updates, post-incident reviews, and an AI assistant chatbot accessible in Slack and Microsoft Teams. The SRE Agent functions as an autonomous virtual first responder, detecting issues, diagnosing root causes, correlating alerts, and orchestrating fixes without manual intervention. AIOps applies machine learning trained on billions of interactions from millions of incidents across 30,000+ companies to group alerts intelligently, suppress noise, and suggest event orchestration rules based on historical incident data. A pre-commit risk scoring capability evaluates code deployment safety against historical incident data. An MCP server enables external LLMs and AI agents to connect directly to platform APIs for incident and service context.\n\nPagerDuty serves organizations across technology, financial services, healthcare, retail, government, education, nonprofits, and transportation and logistics. It scales from small teams to Fortune 100 enterprises and offers impact pricing for nonprofits, educational institutions, B Corps, and government agencies. Post-incident learning workflows and operational maturity reporting support continuous improvement cycles, while stakeholder communication tools and customer-facing status pages keep internal and external audiences informed throughout incident lifecycles.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/868dc1c6-2979-4208-b62e-e4ba01a09bc2.png","url":"https://www.getapp.ca/software/91574/pagerduty","@id":"https://www.getapp.ca/software/91574/pagerduty#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":220,"ratingValue":4.6},"offers":{"price":"10","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.ca/compare/20521/91574/manageengine-service-desk-plus/vs/pagerduty#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"ManageEngine ServiceDesk Plus vs PagerDuty","position":3,"item":"https://www.getapp.ca/compare/20521/91574/manageengine-service-desk-plus/vs/pagerduty","@type":"ListItem"}]}]}
</script>