---
description: Quickly find and compare the leading SolarWinds Service Desk vs OpenText Service Management alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare SolarWinds Service Desk vs OpenText Service Management | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [SolarWinds Service Desk \<span\>vs\</span\> OpenText Service Management](https://www.getapp.ca/compare/1336/2067075/solarwinds-service-desk/vs/service-management-automation)

# Compare SolarWinds Service Desk vs OpenText Service Management

Canonical: https://www.getapp.ca/compare/1336/2067075/solarwinds-service-desk/vs/service-management-automation

> Detailed comparison between SolarWinds Service Desk and OpenText Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SolarWinds Service Desk | OpenText Service Management |
| **Overall rating** | 4.6/5 | - |
| **Total Reviews** | 577 | 0 |
| **Starting Price** | US$39.00 | US$79.00 |
| **Free Trial** | Yes | No |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | - |

## Key features

### SolarWinds Service Desk

- API
- Analytics
- Asset Tracking Software
- Automated Routing
- Change Management Software
- Content Management System (CMS) Software
- Customer Support Software
- Customizable Reports
- Generative AI
- Help Desk Management
- IT Asset Management Software
- Incident Management Software
- Issue Scheduling
- Knowledge Base Management
- Knowledge Management Software
- Problem Management
- Risk Analysis
- Self Service Portal
- Service History
- Support Ticket Management

### OpenText Service Management

- API
- Analytics
- Automated Routing
- Change Management Software
- Customer Support Software
- Generative AI
- Help Desk Management
- IT Asset Management Software
- Incident Management Software
- Knowledge Base Management
- Knowledge Management Software
- Problem Management
- Self Service Portal
- Support Ticket Management

## Links

- [View SolarWinds Service Desk Profile](https://www.getapp.ca/software/1336/solarwinds-service-desk)
- [View OpenText Service Management Profile](https://www.getapp.ca/software/2067075/service-management-automation)
- [View Original Comparison](https://www.getapp.ca/compare/1336/2067075/solarwinds-service-desk/vs/service-management-automation)

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