---
description: Quickly find and compare the leading SolarWinds Service Desk vs Request Tracker alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare SolarWinds Service Desk vs Request Tracker | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Service Software](/directory/231/customer-service/software) > [SolarWinds Service Desk \<span\>vs\</span\> Request Tracker](https://www.getapp.ca/compare/1336/2035323/solarwinds-service-desk/vs/request-tracker)

# Compare SolarWinds Service Desk vs Request Tracker

Canonical: https://www.getapp.ca/compare/1336/2035323/solarwinds-service-desk/vs/request-tracker

> Detailed comparison between SolarWinds Service Desk and Request Tracker. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | SolarWinds Service Desk | Request Tracker |
| **Overall rating** | 4.6/5 | 4.3/5 |
| **Total Reviews** | 577 | 3 |
| **Starting Price** | US$39.00 | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Linux (Desktop), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### SolarWinds Service Desk

- AI Summarization
- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- Change Management Software
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Help Desk Management
- Inventory Management Software
- Issue Scheduling
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Service History
- Support Ticket Management
- Surveys & Feedback

### Request Tracker

- AI Summarization
- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- Change Management Software
- Configurable Workflow
- Contract/License Management
- Customer Database
- Customizable Reports
- Help Desk Management
- Inventory Management Software
- Issue Scheduling
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Real-Time Chat
- Service History
- Support Ticket Management
- Surveys & Feedback

## Links

- [View SolarWinds Service Desk Profile](https://www.getapp.ca/software/1336/solarwinds-service-desk)
- [View Request Tracker Profile](https://www.getapp.ca/software/2035323/request-tracker)
- [View Original Comparison](https://www.getapp.ca/compare/1336/2035323/solarwinds-service-desk/vs/request-tracker)

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