---
description: Quickly find and compare the leading UmfrageOnline vs Customer.guru alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare UmfrageOnline vs Customer.guru | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Survey Tools](/directory/234/survey/software) > [UmfrageOnline \<span\>vs\</span\> Customer.guru](https://www.getapp.ca/compare/131259/2078349/enquetes-maken/vs/customer-guru)

# Compare UmfrageOnline vs Customer.guru

Canonical: https://www.getapp.ca/compare/131259/2078349/enquetes-maken/vs/customer-guru

> Detailed comparison between UmfrageOnline and Customer.guru. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | UmfrageOnline | Customer.guru |
| **Overall rating** | 4.6/5 | 4.2/5 |
| **Total Reviews** | 1553 | 6 |
| **Starting Price** | US$35.00 | US$50.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support | 24/7 (Live rep), Chat |
| **Training Software** | - | In Person, Documentation |

## Key features

### UmfrageOnline

- Customizable Branding
- Customizable Questions
- Customizable Templates
- Dynamic Content
- Email Marketing Software
- Mobile Survey
- Multi-Channel Distribution
- Multi-Language
- Question Branching
- Question Library
- Reporting/Analytics
- Skip Logic
- Support Audio/Images/Video
- Survey Builder
- URL Customization

### Customer.guru

- Customizable Templates
- Data Analysis Tools
- Email Marketing Software
- Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Survey Builder
- URL Customization

## Links

- [View UmfrageOnline Profile](https://www.getapp.ca/software/131259/enquetes-maken)
- [View Customer.guru Profile](https://www.getapp.ca/software/2078349/customer-guru)
- [View Original Comparison](https://www.getapp.ca/compare/131259/2078349/enquetes-maken/vs/customer-guru)

-----

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