---
description: Quickly find and compare the leading HelpDesk vs Gorgias alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare HelpDesk vs Gorgias | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [HelpDesk \<span\>vs\</span\> Gorgias](https://www.getapp.ca/compare/116767/124359/helpdesk/vs/gorgias)

# Compare HelpDesk vs Gorgias

Canonical: https://www.getapp.ca/compare/116767/124359/helpdesk/vs/gorgias

> Detailed comparison between HelpDesk and Gorgias. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | HelpDesk | Gorgias |
| **Overall rating** | 4.6/5 | 4.6/5 |
| **Total Reviews** | 180 | 133 |
| **Starting Price** | US$29.00 | US$60.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### HelpDesk

- API
- Canned Responses
- Case Management Software
- Chat/Messaging
- Customer Complaint Tracking
- Customer Database
- Email Templates
- Multi-Channel Communication
- Performance Metrics
- Personalization Software
- Quality Assurance
- Real-Time Chat
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Workflow Management Software

### Gorgias

- API
- Canned Responses
- Case Management Software
- Chat/Messaging
- Customer Complaint Tracking
- Customer Database
- Email Templates
- Multi-Channel Communication
- Performance Metrics
- Personalization Software
- Quality Assurance
- Real-Time Chat
- Reporting/Analytics
- Routing
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Surveys & Feedback
- Template Management
- Workflow Management Software

## Links

- [View HelpDesk Profile](https://www.getapp.ca/software/116767/helpdesk)
- [View Gorgias Profile](https://www.getapp.ca/software/124359/gorgias)
- [View Original Comparison](https://www.getapp.ca/compare/116767/124359/helpdesk/vs/gorgias)

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