---
description: Quickly find and compare the leading TouchStone vs SmartProcess alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare TouchStone vs SmartProcess | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Business Process Management Software](/directory/273/business-process-management-bpm/software) > [TouchStone \<span\>vs\</span\> SmartProcess](https://www.getapp.ca/compare/113239/128187/touchstone/vs/smartprocess)

# Compare TouchStone vs SmartProcess

Canonical: https://www.getapp.ca/compare/113239/128187/touchstone/vs/smartprocess

> Detailed comparison between TouchStone and SmartProcess. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | TouchStone | SmartProcess |
| **Overall rating** | 4.9/5 | 4.4/5 |
| **Total Reviews** | 31 | 30 |
| **Starting Price** | US$29.00 | US$1.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Windows (Desktop) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support | Email/Help Desk, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation |

## Key features

### TouchStone

- Access Controls/Permissions
- Collaboration Tools
- Customizable Forms
- Data Import/Export
- Document Management Software
- Document Storage
- Drag & Drop
- Forms Management
- Process Change Tracking
- Process Modeling & Designing
- Templates

### SmartProcess

- API
- Access Controls/Permissions
- Activity Tracking
- Collaboration Tools
- Configurable Workflow
- Customizable Forms
- Customizable Reports
- Data Import/Export
- Defect Tracking
- Document Management Software
- Document Storage
- Drag & Drop
- Equipment Management
- Forms Management
- Graphical Workflow Editor
- Monitoring
- Process Change Tracking
- Process Modeling & Designing
- Real-Time Data
- Templates

## Links

- [View TouchStone Profile](https://www.getapp.ca/software/113239/touchstone)
- [View SmartProcess Profile](https://www.getapp.ca/software/128187/smartprocess)
- [View Original Comparison](https://www.getapp.ca/compare/113239/128187/touchstone/vs/smartprocess)

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