---
description: Quickly find and compare the leading Trustpilot vs SmileBack alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Trustpilot vs SmileBack | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [NPS Software](/directory/1963/nps/software) > [Trustpilot \<span\>vs\</span\> SmileBack](https://www.getapp.ca/compare/113149/118559/trustpilot/vs/smileback)

# Compare Trustpilot vs SmileBack

Canonical: https://www.getapp.ca/compare/113149/118559/trustpilot/vs/smileback

> Detailed comparison between Trustpilot and SmileBack. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Trustpilot | SmileBack |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 1202 | 35 |
| **Starting Price** | US$299.00 | US$99.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation | Live Online, Webinars, Documentation, Videos |

## Key features

### Trustpilot

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Database
- Customizable Reports
- Dashboard Software
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics Software
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- Widgets

### SmileBack

- API
- Activity Dashboard
- Alerts/Notifications
- Customer Database
- Customizable Reports
- Dashboard Software
- Engagement Tracking
- Feedback Management
- Negative Feedback Management
- Performance Metrics
- Predictive Analytics Software
- Real-Time Analytics
- Real-Time Notifications
- Real-Time Reporting
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Trend Analysis
- Widgets

## Links

- [View Trustpilot Profile](https://www.getapp.ca/software/113149/trustpilot)
- [View SmileBack Profile](https://www.getapp.ca/software/118559/smileback)
- [View Original Comparison](https://www.getapp.ca/compare/113149/118559/trustpilot/vs/smileback)

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