Drift vs HelpSpace
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Overview
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email management tools
Drift is a cloud-based live chat solution for sales and marketing teams which also includes an AI-powered chat bot, in-app messaging & email...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat
HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the market, the software provides users with features such as an intuitive interface, team inboxes, self-service sites, and multiple inbound channels.
HelpSpace is a cloud-based customer support solution specifically built to provide support to teams and companies. To get a competitive edge in the...
Deployment
- Cloud-based
- On-premise
Support Options
- Email/Help Desk
- FAQs/Forum
- Knowledge Base Software
- 24/7 (Live rep)
- Chat
Images
Pricing
Starting from
Not provided by vendor
- Free Version
- Free Trial
- Subscription
Starting from
US$25.00/month
- Free Version
- Free Trial
- Subscription
Reviews
Ease of Use
4.4/5Features
4.3/5Customer Service
4.4/5Value for Money
4.1/5Ease of Use
4.9/5Features
4.5/5Customer Service
4.9/5Value for Money
5.0/5Features
Total features 152
- @mentions
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling Software
- Assignment Management
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated Scheduling
- Autoresponders
- Availability Management
- Backlog Management
- Bug Tracking Software
- Bug/Issue Capture
- Calendar Management
- Calendar Sync
- Campaign Management Software
- Campaign Personalization
- Canned Responses
- Catalog Management Software
- Categorization/Grouping
- Change Management Software
- Change Tracking
- Chat Transcript
- Chat/Messaging
- Chatbot Software
- Checklists
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Confirmations/Reminders
- Contact Database
- Contact Management Software
- Content Creation
- Content Management System (CMS) Software
- Content Publishing Options
- Content Sharing
- Contextual Guidance
- Contextual Targeting
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support Software
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Data Extraction Software
- Data Import/Export
- Data Synchronization
- Data Visualization Software
- Deadline Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management Software
- Email Marketing Software
- Email Templates
- Email Tracking Software
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing Software
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- Forms Management
- Full Text Search
- Geotargeting
- Group Messaging
- Help Desk Management
- Human Handover
- Inbox Management
- Incident Management Software
- Intent Recognition
- Interaction Tracking
- Issue Management
- Issue Tracking Software
- Kanban Board
- Knowledge Base Management
- Knowledge Library
- Knowledge Management Software
- Landing Pages/Web Forms
- Language Detection
- Lead Capture Software
- Lead Distribution
- Lead Generation Software
- Lead Management Software
- Lead Notifications
- Lead Nurturing Software
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat Software
- Location-Based Marketing
- Macros/Templated Responses
- Marketing Automation Software
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile Optimization
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multimedia Support
- Multiple Projects
- Natural Language Processing
- Natural Language Search
- Notes Management
- Offline Form
- One-to-One Messaging
- Online Booking
- Online Forms
- Performance Metrics
- Personalization Software
- Pipeline Reports
- Planning Tools
- Post Management
- Post Scheduling
- Pre-Configured Bot
- Predictive Analytics Software
- Preview Functionality
- Prioritization
- Proactive Chat
- Problem Management
- Process/Workflow Automation
- Product Recommendations
- Productivity Analysis
- Productivity Tools
- Progress Tracking
- Project Management Software
- Project Planning Software
- Project Tracking Software
- Prospecting Tools
- Push Notifications Software
- Query Suggestions
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SEO Management
- SMS Messaging
- SSL Security
- Sales Activity Management
- Scheduling Software
- Screen Sharing Software
- Search/Filter
- Segmentation
- Self Service Portal
- Single Sign On Software
- Source Tracking
- Speech Recognition Software
- Speech Synthesis
- Status Tracking
- Sub-Task Management
- Subscriber Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Target Account Identification
- Task Management Software
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Template Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- To-Do List
- Transcripts/Chat History
- Transfers/Routing
- Video Chat
- Virtual Assistant
- Visitor Tracking
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Hosting
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Management Software
Total features 96
- @mentions
- A/B Testing
- AI/Machine Learning
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Escalation
- Alerts/Notifications
- Analytics
- Appointment Management
- Appointment Scheduling Software
- Assignment Management
- Audience Targeting
- Augmented Analytics
- Automated Responses
- Automated Routing
- Automated Scheduling
- Autoresponders
- Availability Management
- Backlog Management
- Bug Tracking Software
- Bug/Issue Capture
- Calendar Management
- Calendar Sync
- Campaign Management Software
- Campaign Personalization
- Canned Responses
- Catalog Management Software
- Categorization/Grouping
- Change Management Software
- Change Tracking
- Chat Transcript
- Chat/Messaging
- Chatbot Software
- Checklists
- Code-free Development
- Collaboration Tools
- Commenting/Notes
- Confirmations/Reminders
- Contact Database
- Contact Management Software
- Content Creation
- Content Management System (CMS) Software
- Content Publishing Options
- Content Sharing
- Contextual Guidance
- Contextual Targeting
- Conversion Tracking
- Customer Communication
- Customer Database
- Customer Experience Management
- Customer History
- Customer Segmentation
- Customer Service Analytics
- Customer Support Software
- Customizable Branding
- Customizable CTAs
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Customizable Templates
- Dashboard Software
- Data Extraction Software
- Data Import/Export
- Data Synchronization
- Data Visualization Software
- Deadline Management
- Document Storage
- Drag & Drop
- Drip Campaigns
- Dynamic Content
- Email Automation
- Email Campaign Management
- Email Management Software
- Email Marketing Software
- Email Templates
- Email Tracking Software
- Engagement Tracking
- Event Triggered Actions
- Feedback Management
- File Management
- File Sharing Software
- For Developers
- For Sales Teams/Organizations
- For Sales/Marketing
- Forms Management
- Full Text Search
- Geotargeting
- Group Messaging
- Help Desk Management
- Human Handover
- Inbox Management
- Incident Management Software
- Intent Recognition
- Interaction Tracking
- Issue Management
- Issue Tracking Software
- Kanban Board
- Knowledge Base Management
- Knowledge Library
- Knowledge Management Software
- Landing Pages/Web Forms
- Language Detection
- Lead Capture Software
- Lead Distribution
- Lead Generation Software
- Lead Management Software
- Lead Notifications
- Lead Nurturing Software
- Lead Qualification
- Lead Segmentation
- Lead Verification/Validation
- List Management
- Live Chat Software
- Location-Based Marketing
- Macros/Templated Responses
- Marketing Automation Software
- Meeting Management
- Mobile Access
- Mobile Alerts
- Mobile Optimization
- Monitoring
- Multi-Channel Communication
- Multi-Channel Data Collection
- Multi-Channel Marketing
- Multi-Language
- Multimedia Support
- Multiple Projects
- Natural Language Processing
- Natural Language Search
- Notes Management
- Offline Form
- One-to-One Messaging
- Online Booking
- Online Forms
- Performance Metrics
- Personalization Software
- Pipeline Reports
- Planning Tools
- Post Management
- Post Scheduling
- Pre-Configured Bot
- Predictive Analytics Software
- Preview Functionality
- Prioritization
- Proactive Chat
- Problem Management
- Process/Workflow Automation
- Product Recommendations
- Productivity Analysis
- Productivity Tools
- Progress Tracking
- Project Management Software
- Project Planning Software
- Project Tracking Software
- Prospecting Tools
- Push Notifications Software
- Query Suggestions
- Queue Management
- ROI Tracking
- Real-Time Analytics
- Real-Time Data
- Real-Time Monitoring
- Real-Time Notifications
- Real-Time Updates
- Real-time Consumer-facing Chat
- Real-time Conversations
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- SEO Management
- SMS Messaging
- SSL Security
- Sales Activity Management
- Scheduling Software
- Screen Sharing Software
- Search/Filter
- Segmentation
- Self Service Portal
- Single Sign On Software
- Source Tracking
- Speech Recognition Software
- Speech Synthesis
- Status Tracking
- Sub-Task Management
- Subscriber Management
- Support Ticket Management
- Support Ticket Tracking
- Survey/Poll Management
- Surveys & Feedback
- Tagging
- Target Account Identification
- Task Management Software
- Task Planning
- Task Progress Tracking
- Task Scheduling
- Template Management
- Text Editing
- Third-Party Integrations
- Ticket Management
- To-Do List
- Transcripts/Chat History
- Transfers/Routing
- Video Chat
- Virtual Assistant
- Visitor Tracking
- WYSIWYG Editor
- Web Forms
- Web-based Deployment
- Website Hosting
- Website Integration
- Website Visitor Tracking
- Widgets
- Workflow Management Software
Integrations
- Demandbase One
- Drip
- Front
- Google Analytics 360
- Google Calendar
- Help Scout
- Helpjuice
- HubSpot CRM
- Mailchimp
- Marketo Engage
- Microsoft 365
- Microsoft Outlook
- Poptin
- Privy
- Productboard
- SMS Reviews
- SalesLoft
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Segment
- SendGrid
- Shopify
- Slack
- Stripe
- Webhook Relay
- WordPress
- Zapier
- Zendesk Suite
- Demandbase One
- Drip
- Front
- Google Analytics 360
- Google Calendar
- Help Scout
- Helpjuice
- HubSpot CRM
- Mailchimp
- Marketo Engage
- Microsoft 365
- Microsoft Outlook
- Poptin
- Privy
- Productboard
- SMS Reviews
- SalesLoft
- Salesforce Marketing Cloud Account Engagement
- Salesforce Sales Cloud
- Segment
- SendGrid
- Shopify
- Slack
- Stripe
- Webhook Relay
- WordPress
- Zapier
- Zendesk Suite
