---
description: Quickly find and compare the leading Gladly vs Milvus alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Gladly vs Milvus | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Customer Support Software](/directory/562/customer-support/software) > [Gladly \<span\>vs\</span\> Milvus](https://www.getapp.ca/compare/106673/132287/gladly/vs/milvus)

# Compare Gladly vs Milvus

Canonical: https://www.getapp.ca/compare/106673/132287/gladly/vs/milvus

> Detailed comparison between Gladly and Milvus. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Gladly | Milvus |
| **Overall rating** | 4.8/5 | 4.8/5 |
| **Total Reviews** | 139 | 298 |
| **Starting Price** | - | R$35.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | No |
| **Deployment** | Cloud, SaaS, Web-based | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Gladly

- API
- Alerts/Escalation
- Call Center Management
- Chat/Messaging
- Chatbot Software
- Content Management System (CMS) Software
- Customizable Branding
- Dashboard Software
- Email Management Software
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management Software
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

### Milvus

- API
- Alerts/Escalation
- Call Center Management
- Chat/Messaging
- Chatbot Software
- Customizable Branding
- Dashboard Software
- Email Management Software
- Interaction Tracking
- Knowledge Base Management
- Knowledge Management Software
- Macros/Templated Responses
- Multi-Channel Communication
- Real-Time Chat
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Ticket Management

## Links

- [View Gladly Profile](https://www.getapp.ca/software/106673/gladly)
- [View Milvus Profile](https://www.getapp.ca/software/132287/milvus)
- [View Original Comparison](https://www.getapp.ca/compare/106673/132287/gladly/vs/milvus)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Gladly vs Milvus | GetApp Canada 2026","description":"Quickly find and compare the leading Gladly vs Milvus alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/106673/132287/gladly/vs/milvus","about":[{"@id":"https://www.getapp.ca/software/106673/gladly#software"},{"@id":"https://www.getapp.ca/software/132287/milvus#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/106673/132287/gladly/vs/milvus#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ca/compare/106673/132287/gladly/vs/milvus#webpage","publisher":{"@id":"https://www.getapp.ca/#organization"},"inLanguage":"en-CA","isPartOf":{"@id":"https://www.getapp.ca/#website"}},{"name":"Gladly","description":"For business leaders who want to get AI right, Gladly is the only customer experience AI that delivers the cost savings you need AND the customer devotion that drives lasting business value. Trusted by the world's most customer-centric brands—including Crate &amp; Barrel, Breeze Airways, and Ulta Beauty—Gladly is purpose-built to engage customers, not deflect them, turning everyday interactions into loyal customers for life.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/71e82bfb-71b8-4819-826c-6c23d03c49fe.jpeg","url":"https://www.getapp.ca/software/106673/gladly","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/106673/gladly#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":139,"ratingValue":4.8},"operatingSystem":"Cloud"},{"name":"Milvus","description":"Milvus is an all-in-one Help Desk, Service Desk and IT Operations platform for companies that need more than ticket management.\nIn addition to omnichannel support, Milvus provides intelligent inventory, endpoint monitoring, remote assistance, SLA management, contract administration and AI-powered automation.\n\nDesigned for IT teams, MSPs and software providers, Milvus replaces multiple disconnected tools with a single workspace, allowing organizations to support customers proactively while maintaining complete control over their infrastructure. \n\nMilvus is an IT management platform which is available only in Portuguese. The system includes capabilities for managing IT assets, help desks, support/issue tickets, service catalogs, remote access, file transfer, device discovery, IT inventory, asset monitoring, customer documentation, and more.\n\nMilvus's IT asset management solution allows users to generate a list of client devices, view real-time terminal statuses, and access full device information. Devices can be added and removed as necessary from a remote location through the remote access feature. Alerts are generated automatically for device variables being monitored including RAM, disk storage, temperature, and more. Users can also manage asset life cycles, software licenses, asset locations, link monitoring, and remote file transfer.\n\nThe help desk functionality of Milvus includes multi-channel support for chat, phone, web, email, and in-app support requests. Users can manage tickets, link duplicate tickets together, and support multiple customers at the same time. SLAs are managed automatically with ticket prioritization and contract management tools to configure service contracts. Milvus also integrates with Bom Controle, allowing users to automate the sending of monthly customer invoices.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/6ef0ba13-69f1-48d0-adbe-e70edbd1640b.webp","url":"https://www.getapp.ca/software/132287/milvus","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/132287/milvus#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":298,"ratingValue":4.8},"offers":{"price":"35","@type":"Offer","priceCurrency":"BRL"},"operatingSystem":"Cloud, Apple, Windows, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Customer Support Software","position":2,"item":"/directory/562/customer-support/software","@type":"ListItem"},{"name":"Gladly vs Milvus","position":3,"item":"https://www.getapp.ca/compare/106673/132287/gladly/vs/milvus","@type":"ListItem"}],"@id":"https://www.getapp.ca/compare/106673/132287/gladly/vs/milvus#breadcrumblist"}]}
</script>