User vs Zoho Desk

 

User

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Zoho Desk

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Overview

Platforms Supported

Web Based
iPhone App
Android App
Windows App

Support Options

FAQs
Forum
Knowledge Base
Online Support
Phone Support
Video Tutorials

Pricing

Starting From

$79.00/month $12.00/month
Free
Subscription

Reviews

Overall rating
Ease of use
Value for money
Customer support

Features

API
Activity Dashboard
Automatic Notifications
CRM Integration
Call Recording
Chat
Contact History
Customizable Branding
Email Integration
Instant Messaging
Knowledge Base Management
Monitoring
Multi-Channel Communication
Prioritizing
Real Time Analytics
Real Time Monitoring
Real Time Reporting
Reporting & Statistics
Social Media Integration
Surveys & Feedback
Third Party Integration
Workflow Management

Integrations

Brainier LMS
Customer Thermometer
Flowmon
Jobma
OpenKM
Remedy IT Service Management
Travis CI
Web Tracks
Wordpress
Workato
Workteam OKR Goal Management
Zegami
Zoho Analytics
Zoho CRM
Zoho Cliq
Zoho Creator
Zoho Flow
Zoho Forms
Zoho Projects
Zoho SalesIQ