User.com

The engine of growth. An all in one solution for user data.
(20 reviews)
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Zoho Desk

Cloud-based help desk platform
(1611 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

$49.00/month
$12.00/month
Free Free
Free
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

"What If" Scenarios "What If" Scenarios
"What If" Scenarios
360 Degree Feedback 360 Degree Feedback
360 Degree Feedback
@mentions @mentions
@mentions
A/B Testing A/B Testing
A/B Testing
API API
API
Access Control Access Control
Access Control
Accounting Integration Accounting Integration
Accounting Integration
Action Management Action Management
Action Management
Action Planning Action Planning
Action Planning
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Tracking Activity Tracking
Activity Tracking
Alerts / Escalation Alerts / Escalation
Alerts / Escalation
Application Integration Application Integration
Application Integration
Applications Management Applications Management
Applications Management
Archiving & Retention Archiving & Retention
Archiving & Retention
Assignment Management Assignment Management
Assignment Management
Audit Trail Audit Trail
Audit Trail
Authentication Authentication
Authentication
Auto-Responders Auto-Responders
Auto-Responders
Automated Sales Automated Sales
Automated Sales
Automated Scheduling Automated Scheduling
Automated Scheduling
Automatic Lead Distribution Automatic Lead Distribution
Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Automatic Notifications
Behavior Tracking Behavior Tracking
Behavior Tracking
CRM Integration CRM Integration
CRM Integration
Call Center Management Call Center Management
Call Center Management
Call Recording Call Recording
Call Recording
Call Routing Call Routing
Call Routing
Call Scripting Call Scripting
Call Scripting
Call Transfer Call Transfer
Call Transfer
Campaign Analysis Campaign Analysis
Campaign Analysis
Campaign Scheduling Campaign Scheduling
Campaign Scheduling
Campaign Segmentation Campaign Segmentation
Campaign Segmentation
Chat Chat
Chat
Collaboration Tools Collaboration Tools
Collaboration Tools
Collaborative Workspace Collaborative Workspace
Collaborative Workspace
Communication Management Communication Management
Communication Management
Computer Telephony Integration Computer Telephony Integration
Computer Telephony Integration
Conditional Logic Conditional Logic
Conditional Logic
Configurable Workflow Configurable Workflow
Configurable Workflow
Contact Database Contact Database
Contact Database
Contact History Contact History
Contact History
Contact Management Contact Management
Contact Management
Custom Fields Custom Fields
Custom Fields
Custom Forms Custom Forms
Custom Forms
Customer Activity Reporting Customer Activity Reporting
Customer Activity Reporting
Customer Database Customer Database
Customer Database
Customer Experience Management Customer Experience Management
Customer Experience Management
Customer History Customer History
Customer History
Customer Segmentation Customer Segmentation
Customer Segmentation
Customizable Branding Customizable Branding
Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Reporting
Customizable Templates Customizable Templates
Customizable Templates
Dashboard Creation Dashboard Creation
Dashboard Creation
Data Filtering Data Filtering
Data Filtering
Data Import Data Import
Data Import
Data Import/Export Data Import/Export
Data Import/Export
Data Migration Data Migration
Data Migration
Disaster Recovery Disaster Recovery
Disaster Recovery
Drag & Drop Interface Drag & Drop Interface
Drag & Drop Interface
Drip Marketing Drip Marketing
Drip Marketing
Email Distribution Email Distribution
Email Distribution
Email Integration Email Integration
Email Integration
Email Marketing Management Email Marketing Management
Email Marketing Management
Email Notifications Email Notifications
Email Notifications
Email Templates Email Templates
Email Templates
Email Tracking Email Tracking
Email Tracking
Employee Management Employee Management
Employee Management
Escalation Management Escalation Management
Escalation Management
Event Tracking Event Tracking
Event Tracking
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Collection
Feedback Management Feedback Management
Feedback Management
File Transfer File Transfer
File Transfer
Forms Management Forms Management
Forms Management
Graphical Workflow Editor Graphical Workflow Editor
Graphical Workflow Editor
Help Desk Integration Help Desk Integration
Help Desk Integration
Help Desk Management Help Desk Management
Help Desk Management
IVR / Voice Recognition IVR / Voice Recognition
IVR / Voice Recognition
Instant Messaging Instant Messaging
Instant Messaging
Issue Management Issue Management
Issue Management
Issue Tracking Issue Tracking
Issue Tracking
Knowledge Base Management Knowledge Base Management
Knowledge Base Management
Lead Assignment Lead Assignment
Lead Assignment
Lead Capture Lead Capture
Lead Capture
Lead Distribution Lead Distribution
Lead Distribution
Lead Generation Lead Generation
Lead Generation
Lead Management Lead Management
Lead Management
Lead Nurturing Lead Nurturing
Lead Nurturing
Lead Scoring Lead Scoring
Lead Scoring
Loyalty Program Loyalty Program
Loyalty Program
Monitoring Monitoring
Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multi-Channel Distribution Multi-Channel Distribution
Multi-Channel Distribution
Multi-Channel Management Multi-Channel Management
Multi-Channel Management
Multi-Channel Marketing Multi-Channel Marketing
Multi-Channel Marketing
Multi-Company Multi-Company
Multi-Company
Multi-Location Multi-Location
Multi-Location
Multiple User Accounts Multiple User Accounts
Multiple User Accounts
Online Forums Online Forums
Online Forums
Performance Management Performance Management
Performance Management
Performance Reports Performance Reports
Performance Reports
Permission Management Permission Management
Permission Management
Pipeline Management Pipeline Management
Pipeline Management
Pipeline Reports Pipeline Reports
Pipeline Reports
Prioritizing Prioritizing
Prioritizing
Productivity Reporting Productivity Reporting
Productivity Reporting
Progress Tracking Progress Tracking
Progress Tracking
Real Time Analytics Real Time Analytics
Real Time Analytics
Real Time Data Real Time Data
Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Notifications
Real Time Reporting Real Time Reporting
Real Time Reporting
Real Time Updates Real Time Updates
Real Time Updates
Receiving Receiving
Receiving
Reminders Reminders
Reminders
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Assignment Request Assignment
Request Assignment
Request Routing Request Routing
Request Routing
Role Management Role Management
Role Management
Role-Based Permissions Role-Based Permissions
Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
Rules-Based Workflow
SEO Management SEO Management
SEO Management
SLA Management SLA Management
SLA Management
SMS Integration SMS Integration
SMS Integration
SMS Marketing Managment SMS Marketing Managment
SMS Marketing Managment
SSL Security SSL Security
SSL Security
Sales Reporting Sales Reporting
Sales Reporting
Sales Tracking Sales Tracking
Sales Tracking
Self Service Portal Self Service Portal
Self Service Portal
Single Sign On Single Sign On
Single Sign On
Social Media Integration Social Media Integration
Social Media Integration
Social Network Marketing Social Network Marketing
Social Network Marketing
Status Tracking Status Tracking
Status Tracking
Summary Reports Summary Reports
Summary Reports
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Tagging Tagging
Tagging
Third Party Integration Third Party Integration
Third Party Integration
Timer Timer
Timer
Transaction History Transaction History
Transaction History
Two-Factor Authentication Two-Factor Authentication
Two-Factor Authentication
User Management User Management
User Management
Visitor Management Visitor Management
Visitor Management
Visitor Tracking Visitor Tracking
Visitor Tracking
Visual Analytics Visual Analytics
Visual Analytics
Web Forms Web Forms
Web Forms
Website Integration Website Integration
Website Integration
Widgets Widgets
Widgets
Workflow Management Workflow Management
Workflow Management
eCommerce Integration eCommerce Integration
eCommerce Integration

Integrations

Integrations

Integrations

Brainier LMS Brainier LMS
Brainier LMS
Cameyo Cameyo
Cameyo
Customer Thermometer Customer Thermometer
Customer Thermometer
Direct Claim Solution Direct Claim Solution
Direct Claim Solution
Flowmon Flowmon
Flowmon
Jobma Jobma
Jobma
Kandji Kandji
Kandji
Travis CI Travis CI
Travis CI
Web Tracks Web Tracks
Web Tracks
Wordpress Wordpress
Wordpress
Workato Workato
Workato
Zegami Zegami
Zegami
Zoho Analytics Zoho Analytics
Zoho Analytics
Zoho CRM Zoho CRM
Zoho CRM
Zoho Cliq Zoho Cliq
Zoho Cliq
Zoho Creator Zoho Creator
Zoho Creator
Zoho Flow Zoho Flow
Zoho Flow
Zoho Forms Zoho Forms
Zoho Forms
Zoho Projects Zoho Projects
Zoho Projects
Zoho SalesIQ Zoho SalesIQ
Zoho SalesIQ