---
description: Quickly find and compare the leading Okta vs Freshservice alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Okta vs Freshservice | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Identity Management Software](/directory/675/identity-access-management/software) > [Okta \<span\>vs\</span\> Freshservice](https://www.getapp.ca/compare/10383/91351/okta/vs/freshservice)

# Compare Okta vs Freshservice

Canonical: https://www.getapp.ca/compare/10383/91351/okta/vs/freshservice

> Detailed comparison between Okta and Freshservice. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Okta | Freshservice |
| **Overall rating** | 4.7/5 | 4.5/5 |
| **Total Reviews** | 935 | 695 |
| **Starting Price** | US$6.00 | US$19.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Okta

- API
- Access Controls/Permissions
- Active Directory Integration
- Audit Management
- Automatic User/Device Recognition
- Compliance Management
- Monitoring
- Password Manager Software
- Policy Management Software
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Single Sign On Software
- Third-Party Integrations

### Freshservice

- API
- Access Controls/Permissions
- Active Directory Integration
- Audit Management
- Automated Discovery
- Compliance Management
- Content Management System (CMS) Software
- Customer Complaint Tracking
- For IT Project Management
- Monitoring
- Onboarding Software
- Password Manager Software
- Policy Management Software
- Real-Time Notifications
- Reporting/Analytics
- Scheduling Software
- Self Service Portal
- Single Sign On Software
- Third-Party Integrations

## Links

- [View Okta Profile](https://www.getapp.ca/software/10383/okta)
- [View Freshservice Profile](https://www.getapp.ca/software/91351/freshservice)
- [View Original Comparison](https://www.getapp.ca/compare/10383/91351/okta/vs/freshservice)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Okta vs Freshservice | GetApp Canada 2026","description":"Quickly find and compare the leading Okta vs Freshservice alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/10383/91351/okta/vs/freshservice","about":[{"@id":"https://www.getapp.ca/software/10383/okta#software"},{"@id":"https://www.getapp.ca/software/91351/freshservice#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/10383/91351/okta/vs/freshservice#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ca/compare/10383/91351/okta/vs/freshservice#webpage","publisher":{"@id":"https://www.getapp.ca/#organization"},"isPartOf":{"@id":"https://www.getapp.ca/#website"},"inLanguage":"en-CA"},{"name":"Okta","description":"Okta is an identity and access management platform that provides security solutions for workforce identities, customer identities, external identities, and artificial intelligence agent identities. The platform delivers single sign-on capabilities, adaptive multi-factor authentication, device access controls, and application programming interface access management. The solution includes privileged access management, identity security posture management, and identity threat protection features. Organizations can manage identity governance and administration through lifecycle management and identity governance tools. The platform integrates with applications through the Okta Integration Network and supports secure partner access through an access gateway and universal directory.\n\nThe platform addresses identity security across multiple deployment scenarios through two primary platforms. The Okta platform secures identities within an identity security fabric, providing end-to-end visibility with proactive remediation capabilities. The Auth0 platform delivers customer identity and access management with enterprise-grade security features. Both platforms support the Cross App Access Protocol for managing artificial intelligence agent security. The solution enables organizations to prevent fraud, detect threats, and customize identity flows. The platform provides identity threat detection and response capabilities through security posture management and threat protection features.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a9c70e82-7e58-4c1b-a726-95548c0ad115.png","url":"https://www.getapp.ca/software/10383/okta","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/10383/okta#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.7,"bestRating":5,"ratingCount":935},"offers":{"price":"6","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Freshservice","description":"Freshservice is a cloud-based service desk and IT service management (ITSM) solution that currently serves more than 10000 SMB, mid-market, and enterprise customers worldwide.\n\nFreshservice is designed, using ITIL best practice, to help IT organizations to focus on what’s most important – exceptional service delivery and customer satisfaction. In addition to supporting their service desk and ITSM needs, these customers choose Freshservice based on ease to use, speed of setup, customer service, and affordability.\n\nFreshservice has an intuitive UI, is effortlessly configurable and customisable to meet customers’ exact requirements, and is easily integrated with other business and IT systems. Native integrations with a number of popular cloud services such as Google Apps, Dropbox, AWS, and Bomgar also speed up deployment and reach.\n\nFreshservice is part of the Freshworks product family, whose flagship product is the leading customer support solution Freshdesk – with more than 100000 customers worldwide, including Cisco, Honda, 3M, The Atlantic, and QuizUp.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/9198c5f7-1454-48b6-9b59-a7e2b05a451e.png","url":"https://www.getapp.ca/software/91351/freshservice","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/91351/freshservice#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":695},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.getapp.ca/compare/10383/91351/okta/vs/freshservice#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Identity Management Software","position":2,"item":"/directory/675/identity-access-management/software","@type":"ListItem"},{"name":"Okta vs Freshservice","position":3,"item":"https://www.getapp.ca/compare/10383/91351/okta/vs/freshservice","@type":"ListItem"}]}]}
</script>
