---
description: Quickly find and compare the leading Freshdesk vs JIRA Service Management alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs JIRA Service Management | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Freshdesk \<span\>vs\</span\> JIRA Service Management](https://www.getapp.ca/compare/10317/91811/freshdesk/vs/jira-service-management)

# Compare Freshdesk vs JIRA Service Management

Canonical: https://www.getapp.ca/compare/10317/91811/freshdesk/vs/jira-service-management

> Detailed comparison between Freshdesk and JIRA Service Management. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | JIRA Service Management |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3487 | 779 |
| **Starting Price** | US$19.00 | US$20.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Analytics
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customizable Reports
- Full Text Search
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Routing
- Screen Sharing Software
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### JIRA Service Management

- API
- Activity Tracking
- Analytics
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customizable Reports
- Full Text Search
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Routing
- Screen Sharing Software
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.getapp.ca/software/10317/freshdesk)
- [View JIRA Service Management Profile](https://www.getapp.ca/software/91811/jira-service-management)
- [View Original Comparison](https://www.getapp.ca/compare/10317/91811/freshdesk/vs/jira-service-management)

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