---
description: Quickly find and compare the leading Freshdesk vs Groove alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Groove | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Groove](https://www.getapp.ca/compare/10317/91569/freshdesk/vs/groove)

# Compare Freshdesk vs Groove

Canonical: https://www.getapp.ca/compare/10317/91569/freshdesk/vs/groove

> Detailed comparison between Freshdesk and Groove. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Groove |
| **Overall rating** | 4.5/5 | 4.5/5 |
| **Total Reviews** | 3471 | 87 |
| **Starting Price** | US$19.00 | US$29.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Content Management System (CMS) Software
- Customer Database
- Customer History
- Customizable Reports
- Inbox Management
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

### Groove

- API
- Access Controls/Permissions
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Content Management System (CMS) Software
- Customer Database
- Customer History
- Customizable Reports
- Inbox Management
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Ticket Management
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.getapp.ca/software/10317/freshdesk)
- [View Groove Profile](https://www.getapp.ca/software/91569/groove)
- [View Original Comparison](https://www.getapp.ca/compare/10317/91569/freshdesk/vs/groove)

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