---
description: Quickly find and compare the leading Freshdesk vs SAP Customer Experience alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs SAP Customer Experience | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> SAP Customer Experience](https://www.getapp.ca/compare/10317/90379/freshdesk/vs/sap-crm)

# Compare Freshdesk vs SAP Customer Experience

Canonical: https://www.getapp.ca/compare/10317/90379/freshdesk/vs/sap-crm

> Detailed comparison between Freshdesk and SAP Customer Experience. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | SAP Customer Experience |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 3409 | 245 |
| **Starting Price** | US$19.00 | US$58.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Documentation |

## Key features

### Freshdesk

- API
- Automated Routing
- CRM Software
- Communication Management
- Contact Management Software
- Content Management System (CMS) Software
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management Software
- Feedback Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat Software
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Routing
- Search
- Support Ticket Management

### SAP Customer Experience

- API
- Automated Routing
- CRM Software
- Communication Management
- Contact Management Software
- Customer Complaint Tracking
- Customer Database
- Customer History
- Email Management Software
- Feedback Management
- Interaction Tracking
- Knowledge Base Management
- Live Chat Software
- Mobile Access
- Multi-Channel Data Collection
- Reporting/Analytics
- Routing
- Search
- Support Ticket Management

## Links

- [View Freshdesk Profile](https://www.getapp.ca/software/10317/freshdesk)
- [View SAP Customer Experience Profile](https://www.getapp.ca/software/90379/sap-crm)
- [View Original Comparison](https://www.getapp.ca/compare/10317/90379/freshdesk/vs/sap-crm)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs SAP Customer Experience | GetApp Canada 2026","description":"Quickly find and compare the leading Freshdesk vs SAP Customer Experience alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/10317/90379/freshdesk/vs/sap-crm","about":[{"@id":"https://www.getapp.ca/software/10317/freshdesk#software"},{"@id":"https://www.getapp.ca/software/90379/sap-crm#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/10317/90379/freshdesk/vs/sap-crm#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ca/compare/10317/90379/freshdesk/vs/sap-crm#webpage","isPartOf":{"@id":"https://www.getapp.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.getapp.ca/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.ca/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3409},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"SAP Customer Experience","description":"SAP Customer Experience offers a range of tools to meet the needs of sales, marketing and customer service staff, as well as managers and business owners. The Interaction Center within the CRM provides a platform to manage customer communication from multiple channels. All customer interactions, from call, email, social media and live chat can be tracked, managed and evaluated. Tasks and dates can be prioritized, follow-ups can be schedules and team selling supported, using the CRM. \n\nIntegrated knowledge management, along with rules-based email management, allows agents to solve issues faster within the CRM. The marketing and sales analytics features, combined with the reporting tools offered in SAP Customer Experience, allow marketing and sales departments to refine their campaign strategy. Align teams on company goals and team objectives by analyzing performance and coordinating efforts with call lists, agent scripts and promotional campaigns. \n\nCreate and execute marketing campaigns using data gathered though SAP Customer Experience. Marketing campaign efforts can be implemented globally, regionally or locally. Campaign performance can be monitored in real-time and scenario-based campaigns can be implemented. The pipleline management tools offered by SAP Customer Experience allow sales reps to qualify leads more efficiently and to make use of cross-selling and up-selling opportunities. Sales reps can use the SAP ERP integration to manage sales orders, quotes and contracts, processing and closing deals more efficiently.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/e3e344da-f8d9-4c3d-b871-6b4421929b0b.png","url":"https://www.getapp.ca/software/90379/sap-crm","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/90379/sap-crm#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":245},"offers":{"price":"58","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs SAP Customer Experience","position":3,"item":"https://www.getapp.ca/compare/10317/90379/freshdesk/vs/sap-crm","@type":"ListItem"}],"@id":"https://www.getapp.ca/compare/10317/90379/freshdesk/vs/sap-crm#breadcrumblist"}]}
</script>