---
description: Quickly find and compare the leading Freshdesk vs Total Contacts & HelpDesk alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Total Contacts & HelpDesk | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Total Contacts & HelpDesk](https://www.getapp.ca/compare/10317/2061540/freshdesk/vs/total-support-helpdesk-crm)

# Compare Freshdesk vs Total Contacts & HelpDesk

Canonical: https://www.getapp.ca/compare/10317/2061540/freshdesk/vs/total-support-helpdesk-crm

> Detailed comparison between Freshdesk and Total Contacts & HelpDesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | Freshdesk | Total Contacts & HelpDesk |
| **Overall rating** | 4.5/5 | 4.3/5 |
| **Total Reviews** | 3408 | 24 |
| **Starting Price** | US$19.00 | US$480.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Documentation, Videos |

## Key features

### Freshdesk

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Content Management System (CMS) Software
- Customer Database
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

### Total Contacts & HelpDesk

- Access Controls/Permissions
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customer Database
- Customizable Branding
- Customizable Fields
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Multi-Channel Communication
- Prioritization
- Real-Time Notifications
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.getapp.ca/software/10317/freshdesk)
- [View Total Contacts & HelpDesk Profile](https://www.getapp.ca/software/2061540/total-support-helpdesk-crm)
- [View Original Comparison](https://www.getapp.ca/compare/10317/2061540/freshdesk/vs/total-support-helpdesk-crm)

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