---
description: Quickly find and compare the leading Freshdesk vs Giva alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Giva | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Complaint Management Software](/directory/841/complaint-management/software) > [Freshdesk \<span\>vs\</span\> Giva](https://www.getapp.ca/compare/10317/116599/freshdesk/vs/giva-customer-service)

# Compare Freshdesk vs Giva

Canonical: https://www.getapp.ca/compare/10317/116599/freshdesk/vs/giva-customer-service

> Detailed comparison between Freshdesk and Giva. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Giva |
| **Overall rating** | 4.5/5 | 4.9/5 |
| **Total Reviews** | 3486 | 57 |
| **Starting Price** | US$19.00 | US$69.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Tracking
- Chat/Messaging
- Contact Database
- Customer Database
- Customizable Reports
- Full Text Search
- Issue Management
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

### Giva

- API
- Activity Tracking
- Chat/Messaging
- Contact Database
- Customer Database
- Customizable Reports
- Full Text Search
- Issue Management
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Real-Time Chat
- Reporting/Analytics
- SSL Security
- Social Media Integration
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.getapp.ca/software/10317/freshdesk)
- [View Giva Profile](https://www.getapp.ca/software/116599/giva-customer-service)
- [View Original Comparison](https://www.getapp.ca/compare/10317/116599/freshdesk/vs/giva-customer-service)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs Giva | GetApp Canada 2026","description":"Quickly find and compare the leading Freshdesk vs Giva alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/10317/116599/freshdesk/vs/giva-customer-service","about":[{"@id":"https://www.getapp.ca/software/10317/freshdesk#software"},{"@id":"https://www.getapp.ca/software/116599/giva-customer-service#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/10317/116599/freshdesk/vs/giva-customer-service#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ca/compare/10317/116599/freshdesk/vs/giva-customer-service#webpage","isPartOf":{"@id":"https://www.getapp.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.getapp.ca/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud-based (SaaS) AI-powered customer service help desk that centralizes ticketing, communication, and support operations across multiple channels. Designed for businesses of all sizes and industries, Freshdesk consolidates customer interactions from email, phone, chat, social media, and web into a unified agent workspace. Core capabilities include intelligent ticket assignment, priority-based routing, canned responses, collision detection, and SLA management, giving support teams the structure needed to handle high volumes of requests consistently.\n\nFreshdesk extends beyond reactive support with a robust self-service layer, including a customizable knowledge base and AI-powered chatbots that handle common queries without agent involvement. Team collaboration features such as shared ownership, internal notes, and linked tickets allow agents to coordinate on complex issues across departments. Reporting and analytics dashboards surface key performance metrics, helping managers track team productivity, resolution trends, and customer satisfaction over time.\n\nThe platform supports flexible deployment through browser-based access and mobile apps, making it suitable for distributed and remote support teams. Freshdesk integrates with a broad ecosystem of third-party tools including CRMs, billing platforms, and communication apps, allowing organizations to embed customer support workflows into existing operational stacks. Configurable automation rules, custom ticket fields, and role-based access controls allow the platform to adapt to diverse support structures across industries including e-commerce, SaaS, healthcare, and financial services.","image":"https://images.g2crowd.com/display-layer-screenshots/748/43f14142966ddd4618280744d2373326575ac3269021555f3b46e63eec80f0b9.webp","url":"https://www.getapp.ca/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/10317/freshdesk#software","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":3486,"ratingValue":4.5},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Giva","description":"Founded in 1999, Giva is a cloud-based help desk management suite which supports a range of products including, ITIL help desk, asset &amp; knowledge management, change management, and a mobile app for Techs to manage relationships on the go. Giva is HIPAA compliant.\n\nGiva delivers an intuitive, easy-to-use design that can be deployed in just days and requires only one hour of training. Giva's robust, fast and painless reporting/analytics/KPIs quickly measure team productivity, responsiveness and customer satisfaction resulting in faster and higher quality decision-making. Customization and configuration are all point and click with no programming or consultants required to deliver a substantially lower total cost of ownership.\n\nOptimized for mobile, Giva allows you to view, manage and prioritize open tickets, as well as track time worked on tickets while on the go via mobile or tablet devices. The Giva mobile application is HIPAA-compliant and fully browser-based, so there's no need to download or install anything. \n\nHIPAA-compliant encryption-at-rest ensures all sensitive health and medical record data is managed safely and securely. Giva provides all customers with the extra security and peace of mind of HIPAA compliance at no additional cost. \n\nGiva’s cloud help desk is designed to streamline ticket management by organizing and prioritizing tickets, plus measuring customer satisfaction, agent performance and team productivity from a central location. The Giva dashboard provides real-time colorful charts and metrics, to help monitor all customer activity closely to ensure no request or issue is ever overlooked. Giva offers tools to help you address the most critical issues first and manage all conversations through a single unified app. You can streamline processes with business rules and automating workflows and providing 24/7 support through a branded self-service portal and knowledge base. \n\nGiva’s asset management solution offers a configuration management database (CMDB) providing accurate and up-to-date information on all the IT assets and configurations, as well as custom assets. This database provides a central location from which to track all interrelationships between assets, incidents and problems  \n\nGiva’s knowledge management software helps create, categorize and retrieve knowledge, that helps increase first contact resolution and allows self-service to decrease call volume.  The change management software enables you to monitor change requests and approvals from a single screen to meet all compliance requirements such as Sarbanes-Oxley Act (SOX).","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/3cab4f42-fed7-4874-99ec-26414625ce10.png","url":"https://www.getapp.ca/software/116599/giva-customer-service","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/116599/giva-customer-service#software","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","bestRating":5,"ratingCount":57,"ratingValue":4.9},"offers":{"price":"69","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","@id":"https://www.getapp.ca/compare/10317/116599/freshdesk/vs/giva-customer-service#breadcrumblist","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Complaint Management Software","position":2,"item":"/directory/841/complaint-management/software","@type":"ListItem"},{"name":"Freshdesk vs Giva","position":3,"item":"https://www.getapp.ca/compare/10317/116599/freshdesk/vs/giva-customer-service","@type":"ListItem"}]}]}
</script>