---
description: Quickly find and compare the leading Freshdesk vs Salesforce Starter alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Salesforce Starter | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Salesforce Starter](https://www.getapp.ca/compare/10317/112791/freshdesk/vs/salesforce-essentials)

# Compare Freshdesk vs Salesforce Starter

Canonical: https://www.getapp.ca/compare/10317/112791/freshdesk/vs/salesforce-essentials

> Detailed comparison between Freshdesk and Salesforce Starter. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Salesforce Starter |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3408 | 223 |
| **Starting Price** | US$19.00 | US$25.00 |
| **Free Trial** | Yes | Yes |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Customer Database
- Customizable Reports
- Email Templates
- Engagement Tracking
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Task Management Software
- Templates
- Workflow Management Software

### Salesforce Starter

- Activity Tracking
- Chat/Messaging
- Collaboration Tools
- Contact Management Software
- Customer Database
- Customizable Reports
- Email Templates
- Engagement Tracking
- Knowledge Management Software
- Monitoring
- Multi-Channel Communication
- Performance Metrics
- Reporting/Analytics
- Search/Filter
- Social Media Integration
- Support Ticket Management
- Survey/Poll Management
- Task Management Software
- Templates
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.getapp.ca/software/10317/freshdesk)
- [View Salesforce Starter Profile](https://www.getapp.ca/software/112791/salesforce-essentials)
- [View Original Comparison](https://www.getapp.ca/compare/10317/112791/freshdesk/vs/salesforce-essentials)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs Salesforce Starter | GetApp Canada 2026","description":"Quickly find and compare the leading Freshdesk vs Salesforce Starter alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/10317/112791/freshdesk/vs/salesforce-essentials","about":[{"@id":"https://www.getapp.ca/software/10317/freshdesk#software"},{"@id":"https://www.getapp.ca/software/112791/salesforce-essentials#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/10317/112791/freshdesk/vs/salesforce-essentials#breadcrumblist"},"@id":"https://www.getapp.ca/compare/10317/112791/freshdesk/vs/salesforce-essentials#webpage","@type":["WebPage","CollectionPage"],"isPartOf":{"@id":"https://www.getapp.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.getapp.ca/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.ca/software/10317/freshdesk","@id":"https://www.getapp.ca/software/10317/freshdesk#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Salesforce Starter","description":"Salesforce Starter is an all-in-one CRM suite designed to help growing businesses organize data, manage customer relationships, and gain valuable insights. The solution brings together marketing, sales, service, and commerce tools in a single platform.\n\nThe marketing capabilities of Salesforce Starter Suite include customizable email templates with built-in analytics, intelligent audience segmentation, and automated email nurture campaigns. The sales features help teams streamline deal management with recommended next steps, a personalized homepage dashboard, and real-time reporting. For customer service, Salesforce Starter offers a 360-degree customer view, knowledge articles for efficient case resolution, and multichannel case submission options. The commerce functionality enables businesses to build branded storefronts, manage product details, and optimize ecommerce performance through integrated analytics.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/a858b56f-2993-420e-a2a9-bc691532d180.png","url":"https://www.getapp.ca/software/112791/salesforce-essentials","@id":"https://www.getapp.ca/software/112791/salesforce-essentials#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":223},"offers":{"price":"25","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@id":"https://www.getapp.ca/compare/10317/112791/freshdesk/vs/salesforce-essentials#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Salesforce Starter","position":3,"item":"https://www.getapp.ca/compare/10317/112791/freshdesk/vs/salesforce-essentials","@type":"ListItem"}]}]}
</script>