Freshdesk

Online helpdesk system and customer service software
(2185 reviews)
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Thought Industries

Powering the Business of Learning
(36 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

$19.00/month
N/A
Free Free
Free
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

API API
API
Absence Management Absence Management
Absence Management
Access Control Access Control
Access Control
Active Directory Integration Active Directory Integration
Active Directory Integration
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Tracking Activity Tracking
Activity Tracking
Ad hoc Reporting Ad hoc Reporting
Ad hoc Reporting
Archiving & Retention Archiving & Retention
Archiving & Retention
Assessment Management Assessment Management
Assessment Management
Assignment Management Assignment Management
Assignment Management
Asynchronous Learning Asynchronous Learning
Asynchronous Learning
Attendance Management Attendance Management
Attendance Management
Automatic Lead Distribution Automatic Lead Distribution
Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Automatic Notifications
Blended Learning Blended Learning
Blended Learning
CRM Integration CRM Integration
CRM Integration
Call Monitoring Call Monitoring
Call Monitoring
Call Recording Call Recording
Call Recording
Call Routing Call Routing
Call Routing
Catalog Management Catalog Management
Catalog Management
Categorization Categorization
Categorization
Certificate Management Certificate Management
Certificate Management
Certification Management Certification Management
Certification Management
Certification Tracking Certification Tracking
Certification Tracking
Chat Chat
Chat
Class Scheduling Class Scheduling
Class Scheduling
Client Portal Client Portal
Client Portal
Collaboration Tools Collaboration Tools
Collaboration Tools
Conferencing Conferencing
Conferencing
Content Library Content Library
Content Library
Content Management Content Management
Content Management
Course Authoring Course Authoring
Course Authoring
Custom Fields Custom Fields
Custom Fields
Custom Forms Custom Forms
Custom Forms
Customer Activity Reporting Customer Activity Reporting
Customer Activity Reporting
Customer Complaint Tracking Customer Complaint Tracking
Customer Complaint Tracking
Customer Experience Management Customer Experience Management
Customer Experience Management
Customizable Branding Customizable Branding
Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Reporting
Customizable Templates Customizable Templates
Customizable Templates
Dashboard Creation Dashboard Creation
Dashboard Creation
Data Import/Export Data Import/Export
Data Import/Export
Data Synchronization Data Synchronization
Data Synchronization
Discount Management Discount Management
Discount Management
Drag & Drop Interface Drag & Drop Interface
Drag & Drop Interface
Electronic Payments Electronic Payments
Electronic Payments
Email Alerts Email Alerts
Email Alerts
Email Integration Email Integration
Email Integration
Email Notifications Email Notifications
Email Notifications
Email Templates Email Templates
Email Templates
Email Tracking Email Tracking
Email Tracking
Employee Management Employee Management
Employee Management
Engagement Analytics Engagement Analytics
Engagement Analytics
Enrollment Management Enrollment Management
Enrollment Management
Escalation Management Escalation Management
Escalation Management
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Collection
Feedback Management Feedback Management
Feedback Management
Full Text Search Full Text Search
Full Text Search
Gamification Gamification
Gamification
IVR / Voice Recognition IVR / Voice Recognition
IVR / Voice Recognition
Instant Messaging Instant Messaging
Instant Messaging
Instructor Scheduling Instructor Scheduling
Instructor Scheduling
Interactive Content Interactive Content
Interactive Content
Knowledge Base Management Knowledge Base Management
Knowledge Base Management
Learning Management Learning Management
Learning Management
Mobile Integration Mobile Integration
Mobile Integration
Monitoring Monitoring
Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Channel Management
Multi-Country Multi-Country
Multi-Country
Multi-Language Multi-Language
Multi-Language
Multi-Location Multi-Location
Multi-Location
Multiple Format Support Multiple Format Support
Multiple Format Support
Multiple User Accounts Multiple User Accounts
Multiple User Accounts
Online Catalog Online Catalog
Online Catalog
Online Forums Online Forums
Online Forums
Performance Reports Performance Reports
Performance Reports
Preview Functionality Preview Functionality
Preview Functionality
Prioritizing Prioritizing
Prioritizing
Progress Reports Progress Reports
Progress Reports
Progress Tracking Progress Tracking
Progress Tracking
Project Time Tracking Project Time Tracking
Project Time Tracking
Real Time Analytics Real Time Analytics
Real Time Analytics
Real Time Data Real Time Data
Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Notifications
Real Time Reporting Real Time Reporting
Real Time Reporting
Real Time Updates Real Time Updates
Real Time Updates
Registration Management Registration Management
Registration Management
Reminders Reminders
Reminders
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Assignment Request Assignment
Request Assignment
Rewards Management Rewards Management
Rewards Management
Role Management Role Management
Role Management
Role-Based Permissions Role-Based Permissions
Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
Rules-Based Workflow
SCORM Compliance SCORM Compliance
SCORM Compliance
SLA Management SLA Management
SLA Management
SSL Security SSL Security
SSL Security
Sales Reporting Sales Reporting
Sales Reporting
Scheduled Reporting Scheduled Reporting
Scheduled Reporting
Search Functionality Search Functionality
Search Functionality
Secure Login Secure Login
Secure Login
Self Service Portal Self Service Portal
Self Service Portal
Self-Enrollment Self-Enrollment
Self-Enrollment
Self-Learning Self-Learning
Self-Learning
Single Sign On Single Sign On
Single Sign On
Skills Assessment Skills Assessment
Skills Assessment
Skills Tracking Skills Tracking
Skills Tracking
Social Media Integration Social Media Integration
Social Media Integration
Status Reporting Status Reporting
Status Reporting
Status Tracking Status Tracking
Status Tracking
Summary Reports Summary Reports
Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Synchronous Learning Synchronous Learning
Synchronous Learning
Tagging Tagging
Tagging
Third Party Integration Third Party Integration
Third Party Integration
Time Clock Integration Time Clock Integration
Time Clock Integration
Timer Timer
Timer
Training Management Training Management
Training Management
URL Customization URL Customization
URL Customization
Website Integration Website Integration
Website Integration
Website Management Website Management
Website Management
Widgets Widgets
Widgets
Workflow Management Workflow Management
Workflow Management
eCommerce Integration eCommerce Integration
eCommerce Integration
eCommerce Management eCommerce Management
eCommerce Management

Integrations

Integrations

Integrations

Bitium Bitium
Bitium
Cisco Webex Cisco Webex
Cisco Webex
Constant Contact Constant Contact
Constant Contact
Facebook Facebook
Facebook
GoToWebinar GoToWebinar
GoToWebinar
Google Analytics Google Analytics
Google Analytics
HelpOnClick Live Chat Software HelpOnClick Live Chat Software
HelpOnClick Live Chat Software
Instapage Instapage
Instapage
LinkedIn LinkedIn
LinkedIn
Nimble Nimble
Nimble
Olark Olark
Olark
Oracle Eloqua Oracle Eloqua
Oracle Eloqua
Pipeliner CRM Pipeliner CRM
Pipeliner CRM
Salesforce Sales Cloud Salesforce Sales Cloud
Salesforce Sales Cloud
SeamlessGov SeamlessGov
SeamlessGov
Stripe Stripe
Stripe
Twitter Twitter
Twitter
WorkflowMax WorkflowMax
WorkflowMax
Zapier Zapier
Zapier
Zoom Zoom
Zoom