Freshdesk

Online helpdesk system and customer service software
(2146 reviews)
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Helpshift

Digital customer service platform and ticketing system
(26 reviews)
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Overview

Overview

Overview

Platforms Supported

Platforms Supported

Platforms Supported

Web Based Web Based
Web Based
iPhone App iPhone App
iPhone App
Android App Android App
Android App
Windows App Windows App
Windows App

Support Options

Support Options

Support Options

FAQs FAQs
FAQs
Forum Forum
Forum
Knowledge Base Knowledge Base
Knowledge Base
Online Support Online Support
Online Support
Phone Support Phone Support
Phone Support
Video Tutorials Video Tutorials
Video Tutorials

Pricing

Pricing

Pricing

Starting From

Starting From

Starting From

€19.00/month
$0.00/year
Free Free
Free
Subscription Subscription
Subscription

Reviews

Reviews

Reviews

Overall rating Overall rating
Overall rating
Ease of use Ease of use
Ease of use
Value for money Value for money
Value for money
Customer support Customer support
Customer support

Features

Features

Features

@mentions @mentions
@mentions
API API
API
Absence Management Absence Management
Absence Management
Access Control Access Control
Access Control
Activity Dashboard Activity Dashboard
Activity Dashboard
Activity Tracking Activity Tracking
Activity Tracking
Archiving & Retention Archiving & Retention
Archiving & Retention
Assignment Management Assignment Management
Assignment Management
Auto-Responders Auto-Responders
Auto-Responders
Automatic Lead Distribution Automatic Lead Distribution
Automatic Lead Distribution
Automatic Notifications Automatic Notifications
Automatic Notifications
Business Intelligence Business Intelligence
Business Intelligence
CRM Integration CRM Integration
CRM Integration
Call Monitoring Call Monitoring
Call Monitoring
Call Recording Call Recording
Call Recording
Call Routing Call Routing
Call Routing
Campaign Analysis Campaign Analysis
Campaign Analysis
Campaign Management Campaign Management
Campaign Management
Case Management Case Management
Case Management
Categorization Categorization
Categorization
Chat Chat
Chat
Client Portal Client Portal
Client Portal
Collaboration Tools Collaboration Tools
Collaboration Tools
Collaborative Workspace Collaborative Workspace
Collaborative Workspace
Conferencing Conferencing
Conferencing
Custom Fields Custom Fields
Custom Fields
Custom Forms Custom Forms
Custom Forms
Customer Accounts Customer Accounts
Customer Accounts
Customer Activity Reporting Customer Activity Reporting
Customer Activity Reporting
Customer Complaint Tracking Customer Complaint Tracking
Customer Complaint Tracking
Customer Experience Management Customer Experience Management
Customer Experience Management
Customer History Customer History
Customer History
Customer Segmentation Customer Segmentation
Customer Segmentation
Customer Service Analytics Customer Service Analytics
Customer Service Analytics
Customizable Branding Customizable Branding
Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Reporting
Customizable Templates Customizable Templates
Customizable Templates
Data Import Data Import
Data Import
Data Import/Export Data Import/Export
Data Import/Export
Data Visualization Data Visualization
Data Visualization
Desktop Notifications Desktop Notifications
Desktop Notifications
Email Integration Email Integration
Email Integration
Email Notifications Email Notifications
Email Notifications
Email Templates Email Templates
Email Templates
Email Tracking Email Tracking
Email Tracking
Employee Management Employee Management
Employee Management
Escalation Management Escalation Management
Escalation Management
Event Triggered Actions Event Triggered Actions
Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Collection
Feedback Management Feedback Management
Feedback Management
Full Text Search Full Text Search
Full Text Search
Gamification Gamification
Gamification
Help Desk Integration Help Desk Integration
Help Desk Integration
Help Desk Management Help Desk Management
Help Desk Management
IVR / Voice Recognition IVR / Voice Recognition
IVR / Voice Recognition
Inbox Management Inbox Management
Inbox Management
Instant Messaging Instant Messaging
Instant Messaging
Knowledge Base Management Knowledge Base Management
Knowledge Base Management
Monitoring Monitoring
Monitoring
Multi-Campaign Multi-Campaign
Multi-Campaign
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Communication
Multi-Channel Distribution Multi-Channel Distribution
Multi-Channel Distribution
Multi-Channel Management Multi-Channel Management
Multi-Channel Management
Multi-Country Multi-Country
Multi-Country
Multi-Language Multi-Language
Multi-Language
Multi-Location Multi-Location
Multi-Location
Multiple User Accounts Multiple User Accounts
Multiple User Accounts
Offline Access Offline Access
Offline Access
Online Forums Online Forums
Online Forums
Performance Reports Performance Reports
Performance Reports
Prioritizing Prioritizing
Prioritizing
Project Time Tracking Project Time Tracking
Project Time Tracking
Real Time Data Real Time Data
Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Notifications
Real Time Updates Real Time Updates
Real Time Updates
Reminders Reminders
Reminders
Reporting & Statistics Reporting & Statistics
Reporting & Statistics
Request Assignment Request Assignment
Request Assignment
Request Routing Request Routing
Request Routing
Role Management Role Management
Role Management
Rules-Based Workflow Rules-Based Workflow
Rules-Based Workflow
SLA Management SLA Management
SLA Management
SSL Security SSL Security
SSL Security
Scheduled Reporting Scheduled Reporting
Scheduled Reporting
Search Functionality Search Functionality
Search Functionality
Self Service Portal Self Service Portal
Self Service Portal
Sentiment Analysis Sentiment Analysis
Sentiment Analysis
Single Sign On Single Sign On
Single Sign On
Social Media Integration Social Media Integration
Social Media Integration
Status Tracking Status Tracking
Status Tracking
Summary Reports Summary Reports
Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Surveys & Feedback
Tagging Tagging
Tagging
Third Party Integration Third Party Integration
Third Party Integration
Time Clock Integration Time Clock Integration
Time Clock Integration
Timer Timer
Timer
URL Customization URL Customization
URL Customization
Visual Analytics Visual Analytics
Visual Analytics
Website Integration Website Integration
Website Integration
Widgets Widgets
Widgets
Workflow Management Workflow Management
Workflow Management

Integrations

Integrations

Integrations

Agent.ai Agent.ai
Agent.ai
AppFollow AppFollow
AppFollow
Bitium Bitium
Bitium
Constant Contact Constant Contact
Constant Contact
Dropbox Dropbox
Dropbox
HelpOnClick Live Chat Software HelpOnClick Live Chat Software
HelpOnClick Live Chat Software
Instapage Instapage
Instapage
Mailchimp Mailchimp
Mailchimp
Nimble Nimble
Nimble
Olark Olark
Olark
Pipeliner CRM Pipeliner CRM
Pipeliner CRM
Salesforce Sales Cloud Salesforce Sales Cloud
Salesforce Sales Cloud
Salesforce Service Cloud Salesforce Service Cloud
Salesforce Service Cloud
SeamlessGov SeamlessGov
SeamlessGov
Twitter Twitter
Twitter
WorkflowMax WorkflowMax
WorkflowMax
Zapier Zapier
Zapier
Zendesk Zendesk
Zendesk