---
description: Quickly find and compare the leading Freshdesk vs Gainsight CS alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare Freshdesk vs Gainsight CS | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [Freshdesk \<span\>vs\</span\> Gainsight CS](https://www.getapp.ca/compare/10317/101323/freshdesk/vs/gaininsight)

# Compare Freshdesk vs Gainsight CS

Canonical: https://www.getapp.ca/compare/10317/101323/freshdesk/vs/gaininsight

> Detailed comparison between Freshdesk and Gainsight CS. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | Freshdesk | Gainsight CS |
| **Overall rating** | 4.5/5 | 4.4/5 |
| **Total Reviews** | 3408 | 48 |
| **Starting Price** | US$19.00 | - |
| **Free Trial** | Yes | - |
| **Free Version** | Yes | No |
| **Deployment** | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based, Android (Mobile), iPhone (Mobile), iPad (Mobile) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | Live Online, Webinars, Documentation, Videos | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### Freshdesk

- API
- Activity Dashboard
- Collaboration Tools
- Communication Management
- Computer Telephony Integration
- Content Management System (CMS) Software
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Templates
- Engagement Tracking
- Feedback Management
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Workflow Management Software

### Gainsight CS

- API
- Activity Dashboard
- Collaboration Tools
- Communication Management
- Customer Database
- Customer Experience Management
- Customer Segmentation
- Customizable Branding
- Customizable Templates
- Engagement Tracking
- Feedback Management
- Onboarding Software
- Reporting/Analytics
- Sentiment Analysis
- Survey/Poll Management
- Surveys & Feedback
- Third-Party Integrations
- Workflow Management Software

## Links

- [View Freshdesk Profile](https://www.getapp.ca/software/10317/freshdesk)
- [View Gainsight CS Profile](https://www.getapp.ca/software/101323/gaininsight)
- [View Original Comparison](https://www.getapp.ca/compare/10317/101323/freshdesk/vs/gaininsight)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare Freshdesk vs Gainsight CS | GetApp Canada 2026","description":"Quickly find and compare the leading Freshdesk vs Gainsight CS alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/10317/101323/freshdesk/vs/gaininsight","about":[{"@id":"https://www.getapp.ca/software/10317/freshdesk#software"},{"@id":"https://www.getapp.ca/software/101323/gaininsight#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/10317/101323/freshdesk/vs/gaininsight#breadcrumblist"},"@type":["WebPage","CollectionPage"],"@id":"https://www.getapp.ca/compare/10317/101323/freshdesk/vs/gaininsight#webpage","isPartOf":{"@id":"https://www.getapp.ca/#website"},"inLanguage":"en-CA","publisher":{"@id":"https://www.getapp.ca/#organization"}},{"name":"Freshdesk","description":"Freshdesk is a cloud and mobile-based customer support and helpdesk software that helps businesses optimze customer service by offering omnichannel capabilities, automated ticket routing, in-depth reporting, self-service options, SLA management, and more.\n\nFreshdesk unifies requests coming in across email, phone, web, chat and social, and helps teams stay on top of all conversations within a single view. It also delivers a seamless user experience to agents and helps them stay at their productive best.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/49e05c80-f60b-425a-9835-65dfcb8a5352.png","url":"https://www.getapp.ca/software/10317/freshdesk","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/10317/freshdesk#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.5,"bestRating":5,"ratingCount":3408},"offers":{"price":"19","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"name":"Gainsight CS","description":"Gainsight Customer Success (CS) is the growth engine for modern post-sale teams. Built for CROs, CS leaders, and operations pros, it gives teams complete visibility into customer health, expansion potential, and revenue risk—all in one platform. With powerful automation, trusted AI, and deep health scoring, Gainsight helps you scale outcomes without scaling headcount. From playbooks and success plans to CSQL tracking and journey orchestration, your team can take the right action at the right time, every time. And with the backing of Gainsight’s thought leadership and the Pulse community, you're not just adopting a platform—you’re joining the movement that’s defining the future of Customer Success.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/125d7bb4-0122-4701-9826-01f47c23bef5.jpeg","url":"https://www.getapp.ca/software/101323/gaininsight","@type":"SoftwareApplication","@id":"https://www.getapp.ca/software/101323/gaininsight#software","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.4,"bestRating":5,"ratingCount":48},"operatingSystem":"Cloud, Android, Platform ios, Platform ipad"},{"@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Help Desk Software","position":2,"item":"/directory/287/help-desk-ticketing/software","@type":"ListItem"},{"name":"Freshdesk vs Gainsight CS","position":3,"item":"https://www.getapp.ca/compare/10317/101323/freshdesk/vs/gaininsight","@type":"ListItem"}],"@id":"https://www.getapp.ca/compare/10317/101323/freshdesk/vs/gaininsight#breadcrumblist"}]}
</script>