---
description: Quickly find and compare the leading osTicket vs Rexpondo alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare osTicket vs Rexpondo | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Knowledge Base Software](/directory/2823/knowledge-base/software) > [osTicket \<span\>vs\</span\> Rexpondo](https://www.getapp.ca/compare/10260/2052085/osticket/vs/otrs-community-edition)

# Compare osTicket vs Rexpondo

Canonical: https://www.getapp.ca/compare/10260/2052085/osticket/vs/otrs-community-edition

> Detailed comparison between osTicket and Rexpondo. Check ratings, reviews, pricing, and features to make the best decision for your business.

-----

## At a Glance

| Metric | osTicket | Rexpondo |
| **Overall rating** | 4.3/5 | 4.8/5 |
| **Total Reviews** | 76 | 9 |
| **Starting Price** | US$12.00 | - |
| **Free Trial** | No | No |
| **Free Version** | Yes | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise) | Cloud, SaaS, Web-based, Linux (Desktop), Linux (On-Premise) |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, Chat |
| **Training Software** | - | In Person, Live Online, Webinars, Documentation, Videos |

## Key features

### osTicket

- Automated Routing
- Customizable Fields
- Customizable Forms
- Help Desk Management
- Knowledge Base Management
- Knowledge Management Software
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Task Management Software
- Ticket Management

### Rexpondo

- API
- Activity Tracking
- Analytics
- Asset Tracking Software
- Automated Routing
- Contract/License Management
- Customer Database
- Customizable Fields
- Customizable Forms
- Customizable Reports
- Help Desk Management
- Knowledge Base Management
- Real-Time Chat
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Surveys & Feedback
- Task Management Software
- Ticket Management

## Links

- [View osTicket Profile](https://www.getapp.ca/software/10260/osticket)
- [View Rexpondo Profile](https://www.getapp.ca/software/2052085/otrs-community-edition)
- [View Original Comparison](https://www.getapp.ca/compare/10260/2052085/osticket/vs/otrs-community-edition)

-----

## Structured Data

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":"Compare osTicket vs Rexpondo | GetApp Canada 2026","description":"Quickly find and compare the leading osTicket vs Rexpondo alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.","url":"https://www.getapp.ca/compare/10260/2052085/osticket/vs/otrs-community-edition","about":[{"@id":"https://www.getapp.ca/software/10260/osticket#software"},{"@id":"https://www.getapp.ca/software/2052085/otrs-community-edition#software"}],"breadcrumb":{"@id":"https://www.getapp.ca/compare/10260/2052085/osticket/vs/otrs-community-edition#breadcrumblist"},"@id":"https://www.getapp.ca/compare/10260/2052085/osticket/vs/otrs-community-edition#webpage","@type":["WebPage","CollectionPage"],"publisher":{"@id":"https://www.getapp.ca/#organization"},"inLanguage":"en-CA","isPartOf":{"@id":"https://www.getapp.ca/#website"}},{"name":"osTicket","description":"osTicket offers a free open-source ticket management and customer support solution for companies of all sizes, particularly small and medium businesses. The software can be used to collect tickets and assign custom fields to each ticket, creating a list of data associated with each ticket that can be shared on the knowledgebase for clients. Users can create auto-response templates for incoming email tickets and rich text HTML, allowing them to add your logo, images and videos to tickets.\n\nThe ticket filter tool provided by osTicket allows businesses to define routing rules for tickets so that tickets are sent to the correct person or department. Tickets can also be reassigned if they have not been received by the right person, and notes of all actions are logged in the ticket thread. Users can define automatic actions for each ticket, such a canned response. The ticketing software helps further streamline operations by avoiding agent collision using the ticket locking tool. Further features include an autoresponder, customer portal and dashboard reports.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/7450e05a-cdca-4414-a7d9-082460f8c738.png","url":"https://www.getapp.ca/software/10260/osticket","@id":"https://www.getapp.ca/software/10260/osticket#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.3,"bestRating":5,"ratingCount":76},"offers":{"price":"12","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Windows, Windows on premise, Linux on premise"},{"name":"Rexpondo","description":"Rexpondo is modern Help Desk ticketing and ITSM solution based on ITIL best practices. The purpose of this platform is to help companies improve and organize their IT infrastructure more efficiently.\n\nOur Service Desk system is a point of contact between users and ITSM.\n\nThe software is 100% customizable, Modular and scalable.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/8a26cc2d-2036-4208-bafe-db320be6863d.png","url":"https://www.getapp.ca/software/2052085/otrs-community-edition","@id":"https://www.getapp.ca/software/2052085/otrs-community-edition#software","@type":"SoftwareApplication","applicationCategory":"BusinessApplication","publisher":{"@id":"https://www.getapp.ca/#organization"},"aggregateRating":{"@type":"AggregateRating","ratingValue":4.8,"bestRating":5,"ratingCount":9},"operatingSystem":"Cloud, Linux, Linux on premise"},{"@id":"https://www.getapp.ca/compare/10260/2052085/osticket/vs/otrs-community-edition#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Home","position":1,"item":"/","@type":"ListItem"},{"name":"Knowledge Base Software","position":2,"item":"/directory/2823/knowledge-base/software","@type":"ListItem"},{"name":"osTicket vs Rexpondo","position":3,"item":"https://www.getapp.ca/compare/10260/2052085/osticket/vs/otrs-community-edition","@type":"ListItem"}]}]}
</script>