---
description: Quickly find and compare the leading OTRS vs UVdesk alternatives. Comprehensive listing of competitors & similar tools for fast software selection and to contact several providers directly.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/getapp/og_logo-94fd2a03a6c7a0e54fc0c9e21a1c0ce9.png
title: Compare OTRS vs UVdesk | GetApp Canada 2026
---

Breadcrumb: [Home](/) > [Help Desk Software](/directory/287/help-desk-ticketing/software) > [OTRS \<span\>vs\</span\> UVdesk](https://www.getapp.ca/compare/102025/108201/otrs/vs/uvdesk)

# Compare OTRS vs UVdesk

Canonical: https://www.getapp.ca/compare/102025/108201/otrs/vs/uvdesk

> Detailed comparison between OTRS and UVdesk. Check ratings, reviews, pricing, and features to make the best decision for your business.

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## At a Glance

| Metric | OTRS | UVdesk |
| **Overall rating** | 4.4/5 | 4.4/5 |
| **Total Reviews** | 96 | 24 |
| **Starting Price** | - | US$11.00 |
| **Free Trial** | No | Yes |
| **Free Version** | No | Yes |
| **Deployment** | Cloud, SaaS, Web-based, Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) | Cloud, SaaS, Web-based |
| **Support** | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat | Email/Help Desk, FAQs/Forum, Knowledge Base Software, Phone Support, 24/7 (Live rep), Chat |
| **Training Software** | In Person, Live Online, Webinars, Documentation, Videos | Live Online, Webinars, Documentation, Videos |

## Key features

### OTRS

- API
- Activity Dashboard
- Alerts/Escalation
- Asset Tracking Software
- Automated Routing
- Customizable Branding
- Customizable Reports
- Data Import/Export
- Email Templates
- Issue Scheduling
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Support Ticket Management
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

### UVdesk

- API
- Activity Dashboard
- Alerts/Escalation
- Automated Routing
- Customizable Branding
- Data Import/Export
- Email Templates
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Third-Party Integrations
- Ticket Management
- Workflow Management Software

## Links

- [View OTRS Profile](https://www.getapp.ca/software/102025/otrs)
- [View UVdesk Profile](https://www.getapp.ca/software/108201/uvdesk)
- [View Original Comparison](https://www.getapp.ca/compare/102025/108201/otrs/vs/uvdesk)

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