Zendesk

Cloud-based Help Desk & Customer Support Platform
(2296 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

$5.00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Access Control Access Control
Active Directory Integration Active Directory Integration
Activity Dashboard Activity Dashboard
Activity Tracking Activity Tracking
Application Integration Application Integration
Archiving & Retention Archiving & Retention
Assignment Management Assignment Management
Audit Trail Audit Trail
Authentication Authentication
Auto-Responders Auto-Responders
Automatic Backup Automatic Backup
Automatic Notifications Automatic Notifications
Benchmarking Benchmarking
CRM Integration CRM Integration
Call Recording Call Recording
Call Routing Call Routing
Caller ID Caller ID
Chat Chat
Collaboration Tools Collaboration Tools
Collaborative Workspace Collaborative Workspace
Commenting Commenting
Conditional Logic Conditional Logic
Configurable Workflow Configurable Workflow
Contact History Contact History
Content Filter Content Filter
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Activity Reporting Customer Activity Reporting
Customer Database Customer Database
Customer Experience Management Customer Experience Management
Customer Service Analytics Customer Service Analytics
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Data Import/Export Data Import/Export
Disaster Recovery Disaster Recovery
Drag & Drop Interface Drag & Drop Interface
Email Integration Email Integration
Email Notifications Email Notifications
Email Templates Email Templates
Email Tracking Email Tracking
Employee Database Employee Database
Escalation Management Escalation Management
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Filtered Views Filtered Views
Forms Management Forms Management
IVR / Voice Recognition IVR / Voice Recognition
Instant Messaging Instant Messaging
Issue Management Issue Management
Issue Tracking Issue Tracking
Monitoring Monitoring
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Company Multi-Company
Multi-Language Multi-Language
Multi-Location Multi-Location
Multiple Format Support Multiple Format Support
Multiple Projects Multiple Projects
Multiple User Accounts Multiple User Accounts
Online Forums Online Forums
Performance Reports Performance Reports
Permission Management Permission Management
Predictive Analytics Predictive Analytics
Prioritizing Prioritizing
Queue Manager Queue Manager
Ratings & Reviews Ratings & Reviews
Real Time Analytics Real Time Analytics
Real Time Data Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Notifications Real Time Notifications
Real Time Updates Real Time Updates
Reporting & Statistics Reporting & Statistics
Role Management Role Management
Rules-Based Workflow Rules-Based Workflow
SLA Management SLA Management
SMS Integration SMS Integration
SSL Security SSL Security
Self Service Portal Self Service Portal
Single Sign On Single Sign On
Social Media Integration Social Media Integration
Status Tracking Status Tracking
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Third Party Integration Third Party Integration
Timer Timer
Two-Factor Authentication Two-Factor Authentication
Web Forms Web Forms
Widgets Widgets
Workflow Management Workflow Management

Integrations

Integrations

123FormBuilder 123FormBuilder
Clarizen Clarizen
ClickDesk ClickDesk
Get Satisfaction Get Satisfaction
Innotas Innotas
InsightSquared InsightSquared
Podio Podio
Vivocha Vivocha
Yonyx Yonyx
Zendesk Chat Zendesk Chat