Overview |
Overview |
Platforms Supported |
Platforms Supported |
Web Based |
Web Based
|
iPhone App |
iPhone App
|
Android App |
Android App
|
Windows App |
Windows App
|
Support Options |
Support Options |
FAQs |
FAQs
|
Forum |
Forum
|
Knowledge Base |
Knowledge Base
|
Online Support |
Online Support
|
Phone Support |
Phone Support
|
Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
US$5.00/month
|
|
Subscription |
Subscription
|
Reviews |
Reviews |
Overall rating |
Overall rating
|
Ease of use |
Ease of use
|
Value for money |
Value for money
|
Customer support |
Customer support
|
Features |
Features |
A/B Testing |
A/B Testing
|
API |
API
|
Access Control |
Access Control
|
Active Directory Integration |
Active Directory Integration
|
Activity Dashboard |
Activity Dashboard
|
Activity Tracking |
Activity Tracking
|
Alerts / Escalation |
Alerts / Escalation
|
Application Integration |
Application Integration
|
Archiving & Retention |
Archiving & Retention
|
Assignment Management |
Assignment Management
|
Audit Trail |
Audit Trail
|
Authentication |
Authentication
|
Auto-Responders |
Auto-Responders
|
Automatic Backup |
Automatic Backup
|
Automatic Notifications |
Automatic Notifications
|
Benchmarking |
Benchmarking
|
CRM Integration |
CRM Integration
|
Call Recording |
Call Recording
|
Call Routing |
Call Routing
|
Caller ID |
Caller ID
|
Chat |
Chat
|
Collaboration Tools |
Collaboration Tools
|
Collaborative Workspace |
Collaborative Workspace
|
Commenting |
Commenting
|
Conditional Logic |
Conditional Logic
|
Configurable Workflow |
Configurable Workflow
|
Contact History |
Contact History
|
Content Filter |
Content Filter
|
Custom Fields |
Custom Fields
|
Custom Forms |
Custom Forms
|
Customer Activity Reporting |
Customer Activity Reporting
|
Customer Database |
Customer Database
|
Customer Experience Management |
Customer Experience Management
|
Customer Service Analytics |
Customer Service Analytics
|
Customizable Branding |
Customizable Branding
|
Customizable Reporting |
Customizable Reporting
|
Customizable Templates |
Customizable Templates
|
Data Import/Export |
Data Import/Export
|
Disaster Recovery |
Disaster Recovery
|
Drag & Drop Interface |
Drag & Drop Interface
|
Email Integration |
Email Integration
|
Email Notifications |
Email Notifications
|
Email Templates |
Email Templates
|
Email Tracking |
Email Tracking
|
Employee Database |
Employee Database
|
Escalation Management |
Escalation Management
|
Event Triggered Actions |
Event Triggered Actions
|
Feedback Collection |
Feedback Collection
|
Feedback Management |
Feedback Management
|
Filtered Views |
Filtered Views
|
Forms Management |
Forms Management
|
IVR / Voice Recognition |
IVR / Voice Recognition
|
Instant Messaging |
Instant Messaging
|
Issue Management |
Issue Management
|
Issue Tracking |
Issue Tracking
|
Knowledge Base Management |
Knowledge Base Management
|
Lead Management |
Lead Management
|
Monitoring |
Monitoring
|
Multi-Channel Communication |
Multi-Channel Communication
|
Multi-Channel Management |
Multi-Channel Management
|
Multi-Company |
Multi-Company
|
Multi-Language |
Multi-Language
|
Multi-Location |
Multi-Location
|
Multiple Format Support |
Multiple Format Support
|
Multiple Projects |
Multiple Projects
|
Multiple User Accounts |
Multiple User Accounts
|
Online Forums |
Online Forums
|
Performance Reports |
Performance Reports
|
Permission Management |
Permission Management
|
Predictive Analytics |
Predictive Analytics
|
Prioritizing |
Prioritizing
|
Queue Manager |
Queue Manager
|
Ratings & Reviews |
Ratings & Reviews
|
Real Time Analytics |
Real Time Analytics
|
Real Time Data |
Real Time Data
|
Real Time Monitoring |
Real Time Monitoring
|
Real Time Notifications |
Real Time Notifications
|
Real Time Updates |
Real Time Updates
|
Reporting & Statistics |
Reporting & Statistics
|
Role Management |
Role Management
|
Rules-Based Workflow |
Rules-Based Workflow
|
SLA Management |
SLA Management
|
SMS Integration |
SMS Integration
|
SSL Security |
SSL Security
|
Self Service Portal |
Self Service Portal
|
Single Sign On |
Single Sign On
|
Social Media Integration |
Social Media Integration
|
Status Tracking |
Status Tracking
|
Support Ticket Management |
Support Ticket Management
|
Support Ticket Tracking |
Support Ticket Tracking
|
Surveys & Feedback |
Surveys & Feedback
|
Tagging |
Tagging
|
Third Party Integration |
Third Party Integration
|
Timer |
Timer
|
Two-Factor Authentication |
Two-Factor Authentication
|
Web Forms |
Web Forms
|
Widgets |
Widgets
|
Workflow Management |
Workflow Management
|
Integrations |
Integrations |
123FormBuilder |
123FormBuilder
|
Clarizen |
Clarizen
|
ClickDesk |
ClickDesk
|
Get Satisfaction |
Get Satisfaction
|
InsightSquared |
InsightSquared
|
Planview PPM Pro |
Planview PPM Pro
|
Podio |
Podio
|
SolarWinds Service Desk |
SolarWinds Service Desk
|
Vivocha |
Vivocha
|
Yonyx |
Yonyx
|