Jira Service Management

The only ITSM solution built on the Jira platform
(260 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

FAQs FAQs
Forum Forum
Knowledge Base Knowledge Base
Online Support Online Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$20.00/month
Free Free
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Administrative Reporting Administrative Reporting
Alerts / Escalation Alerts / Escalation
Approval Process Control Approval Process Control
Asset Management Asset Management
Audit Trail Audit Trail
Auditing Auditing
Automated Scheduling Automated Scheduling
Automatic Lead Distribution Automatic Lead Distribution
Automatic Notifications Automatic Notifications
CRM Integration CRM Integration
Change Management Change Management
Client Portal Client Portal
Collaboration Tools Collaboration Tools
Collaborative Workspace Collaborative Workspace
Commenting Commenting
Configuration Management Configuration Management
Content Filter Content Filter
Custom Fields Custom Fields
Custom Forms Custom Forms
Customer Segmentation Customer Segmentation
Customer Service Analytics Customer Service Analytics
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Data Import/Export Data Import/Export
Email Alerts Email Alerts
Email Integration Email Integration
Employee Portal Employee Portal
Employee Self Service Employee Self Service
Filtered Views Filtered Views
Help Desk Management Help Desk Management
Incident Management Incident Management
Issue Management Issue Management
Mobile Integration Mobile Integration
Multi-Language Multi-Language
Performance Reports Performance Reports
Prioritizing Prioritizing
Problem Management Problem Management
Productivity Reporting Productivity Reporting
Real Time Analytics Real Time Analytics
Real Time Reporting Real Time Reporting
Reporting & Statistics Reporting & Statistics
SLA Management SLA Management
Search Functionality Search Functionality
Self Service Portal Self Service Portal
Social Media Integration Social Media Integration
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Task Management Task Management
Third Party Integration Third Party Integration
Widgets Widgets
Workflow Management Workflow Management

Integrations

Integrations

Amity Amity
Anypoint Platform Anypoint Platform
BigPanda BigPanda
Calamari Calamari
Cayzu Cayzu
Help Desk Migration Help Desk Migration
Jira Jira
Monitis Monitis
Workato Workato
xMatters xMatters

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