Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
US$4.00/month
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| A/B Testing |
A/B Testing
|
| API |
API
|
| Active Directory Integration |
Active Directory Integration
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| Chat |
Chat
|
| Client Portal |
Client Portal
|
| Collaboration Tools |
Collaboration Tools
|
| Collaborative Workspace |
Collaborative Workspace
|
| Configurable Workflow |
Configurable Workflow
|
| Contact History |
Contact History
|
| Custom Fields |
Custom Fields
|
| Custom Forms |
Custom Forms
|
| Customer Complaint Tracking |
Customer Complaint Tracking
|
| Customer Experience Management |
Customer Experience Management
|
| Customer History |
Customer History
|
| Customizable Branding |
Customizable Branding
|
| Customizable Templates |
Customizable Templates
|
| Email Integration |
Email Integration
|
| Email Notifications |
Email Notifications
|
| Email Templates |
Email Templates
|
| Filtered Views |
Filtered Views
|
| Fixed Asset Management |
Fixed Asset Management
|
| Help Desk Integration |
Help Desk Integration
|
| Help Desk Management |
Help Desk Management
|
| IT Asset Tracking |
IT Asset Tracking
|
| Indexing |
Indexing
|
| Lead Assignment |
Lead Assignment
|
| Mobile Integration |
Mobile Integration
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Management |
Multi-Channel Management
|
| Multi-Language |
Multi-Language
|
| Performance Reports |
Performance Reports
|
| Permission Management |
Permission Management
|
| Real Time Analytics |
Real Time Analytics
|
| Real Time Data |
Real Time Data
|
| Real Time Notifications |
Real Time Notifications
|
| Real Time Reporting |
Real Time Reporting
|
| Receiving |
Receiving
|
| Reporting & Statistics |
Reporting & Statistics
|
| Request Assignment |
Request Assignment
|
| Role-Based Permissions |
Role-Based Permissions
|
| Rules-Based Workflow |
Rules-Based Workflow
|
| SLA Management |
SLA Management
|
| Search Functionality |
Search Functionality
|
| Self Service Portal |
Self Service Portal
|
| Single Sign On |
Single Sign On
|
| Social Media Integration |
Social Media Integration
|
| Summary Reports |
Summary Reports
|
| Support Ticket Management |
Support Ticket Management
|
| Tagging |
Tagging
|
| Third Party Integration |
Third Party Integration
|
| Timesheets |
Timesheets
|
| To-Do List |
To-Do List
|
| URL Customization |
URL Customization
|
| User Management |
User Management
|
| Visual Analytics |
Visual Analytics
|
| Website Integration |
Website Integration
|
| Widgets |
Widgets
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| FreshBooks |
FreshBooks
|
| Help Desk Migration |
Help Desk Migration
|
| Jira |
Jira
|
| LiveChat |
LiveChat
|
| Slack |
Slack
|
| SugarCRM |
SugarCRM
|
| SurveyMonkey |
SurveyMonkey
|
|
Twitter
|
|
| Zoho CRM |
Zoho CRM
|
| tawk.to |
tawk.to
|
