Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Forum |
Forum
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
$25.00/month
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Access Control |
Access Control
|
| Active Directory Integration |
Active Directory Integration
|
| Activity Dashboard |
Activity Dashboard
|
| Activity Tracking |
Activity Tracking
|
| Alerts / Escalation |
Alerts / Escalation
|
| Application Integration |
Application Integration
|
| Approval Process Control |
Approval Process Control
|
| Archiving & Retention |
Archiving & Retention
|
| Asset Management |
Asset Management
|
| Assignment Management |
Assignment Management
|
| Audit Trail |
Audit Trail
|
| Authentication |
Authentication
|
| Automatic Notifications |
Automatic Notifications
|
| Availability Indicator |
Availability Indicator
|
| CRM Integration |
CRM Integration
|
| Call Transfer |
Call Transfer
|
| Caller ID |
Caller ID
|
| Case Management |
Case Management
|
| Categorization |
Categorization
|
| Chat |
Chat
|
| Client Portal |
Client Portal
|
| Collaboration Tools |
Collaboration Tools
|
| Collaborative Workspace |
Collaborative Workspace
|
| Compliance Management |
Compliance Management
|
| Conferencing |
Conferencing
|
| Contact History |
Contact History
|
| Contact Management |
Contact Management
|
| Contract Management |
Contract Management
|
| Custom Fields |
Custom Fields
|
| Custom Forms |
Custom Forms
|
| Customer Accounts |
Customer Accounts
|
| Customer Activity Reporting |
Customer Activity Reporting
|
| Customer Database |
Customer Database
|
| Customer Experience Management |
Customer Experience Management
|
| Customer History |
Customer History
|
| Customizable Branding |
Customizable Branding
|
| Customizable Reporting |
Customizable Reporting
|
| Customizable Templates |
Customizable Templates
|
| Data Import/Export |
Data Import/Export
|
| Drag & Drop Interface |
Drag & Drop Interface
|
| Email Integration |
Email Integration
|
| Email Notifications |
Email Notifications
|
| Email Response Control |
Email Response Control
|
| Email Templates |
Email Templates
|
| Email Tracking |
Email Tracking
|
| Employee Communities |
Employee Communities
|
| Escalation Management |
Escalation Management
|
| Event Triggered Actions |
Event Triggered Actions
|
| Feedback Collection |
Feedback Collection
|
| Feedback Management |
Feedback Management
|
| Goal Setting / Tracking |
Goal Setting / Tracking
|
| Guided Problem Solving |
Guided Problem Solving
|
| History Tracking |
History Tracking
|
| Incident Management |
Incident Management
|
| Instant Messaging |
Instant Messaging
|
| Issue Management |
Issue Management
|
| Issue Tracking |
Issue Tracking
|
| Job Scheduling |
Job Scheduling
|
| Job Tracking |
Job Tracking
|
| Knowledge Base Management |
Knowledge Base Management
|
| Lead Assignment |
Lead Assignment
|
| Monitoring |
Monitoring
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Management |
Multi-Channel Management
|
| Multi-Language |
Multi-Language
|
| Multi-Location |
Multi-Location
|
| Multiple User Accounts |
Multiple User Accounts
|
| Online Forums |
Online Forums
|
| Order Management |
Order Management
|
| Performance Management |
Performance Management
|
| Performance Reports |
Performance Reports
|
| Permission Management |
Permission Management
|
| Prioritizing |
Prioritizing
|
| Problem Management |
Problem Management
|
| Real Time Monitoring |
Real Time Monitoring
|
| Real Time Updates |
Real Time Updates
|
| Records Management |
Records Management
|
| Remote Access |
Remote Access
|
| Reporting & Statistics |
Reporting & Statistics
|
| Request Routing |
Request Routing
|
| Role Management |
Role Management
|
| Role-Based Permissions |
Role-Based Permissions
|
| Rules-Based Workflow |
Rules-Based Workflow
|
| SLA Management |
SLA Management
|
| SMS Integration |
SMS Integration
|
| Self Service Portal |
Self Service Portal
|
| Single Sign On |
Single Sign On
|
| Social Media Integration |
Social Media Integration
|
| Status Tracking |
Status Tracking
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Third Party Integration |
Third Party Integration
|
| Two-Way Audio & Video |
Two-Way Audio & Video
|
| Video Support |
Video Support
|
| Website Integration |
Website Integration
|
| Work Order Management |
Work Order Management
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| FinancialForce Accounting |
FinancialForce Accounting
|
| Five9 |
Five9
|
| Freshdesk |
Freshdesk
|
| InGenius |
InGenius
|
| Planyo |
Planyo
|
| Quick Base |
Quick Base
|
| Salesforce Social Studio |
Salesforce Social Studio
|
| Sharpen |
Sharpen
|
| SmarterU LMS |
SmarterU LMS
|
| Vocalcom |
Vocalcom
|
