How are these alternatives similar to Salesforce Service Cloud?

The alternatives suggested are similar to Salesforce Service Cloud in terms of common software categories, shared features and the number of verified user reviews. Explore the following Salesforce Service Cloud alternatives to see if there are any Salesforce Service Cloud competitors that you should also consider in your software research.

What are the top 5 alternatives to Salesforce Service Cloud?

Top 20 alternatives

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Lead Gen & CRM (formerly SharpSpring)

4.6 (759)
Attract, Win, and Grow with Lead Gen & CRM
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Overview

Constant Contact's Lead Gen & CRM (formerly SharpSpring) was designed to help businesses like yours get more leads, close faster and focus on what drives results with a unified marketing and sales platform. Read more about Lead Gen & CRM (formerly SharpSpring)
Business size
S M L

Starting from: US$449.00
  • Free Version
  • Free Trial
Value for Money 4.7 0.5

sales-i

3.9 (60)
Customer intelligence software
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Overview

sales-i is a customer intelligence and CRM solution that helps to understand sales data and measure performance through reports, analytics and dashboards. Read more about sales-i
Business size
S M L

Starting from: US$75.00
  • Free Version
  • Free Trial
Value for Money 3.7 0.5

JIRA Service Management

4.5 (608)
The only ITSM solution built on the Jira platform
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Overview

Formerly known as Jira Service Desk, Jira Service Management is an IT service management solution built on the popular Jira platform that unlocks high-velocity teams. Empowered teams can deliver great, coordinated service experiences, without the complexity of traditional ITSM. Read more about JIRA Service Management
Business size
S M L

Starting from: US$60.00
Pricing plans
Value for Money 4.3 0.1 View Pricing Plans

Adobe Workfront

4.4 (1379)
Online Enterprise Work Management Software
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Overview

Plan, execute, and deliver great work with a single source of project truth across the enterprise. Adobe Workfront helps you prioritize work, quickly identify bottlenecks, automate processes, and deliver the right outcomes. It serves leaders and team in organizations of all sizes in all industries. Read more about Adobe Workfront
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.2

Infobip

4.6 (13)
Omni-channel customer communication and engagement
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Overview

Infobip is an omni-channel communications platform for customer support and engagement, which uses SMS, voice messages, email, and mobile app messaging. Features of the platform include customer profiling, custom payload tools, geolocation, chatbots, AI, event triggered actions, and more. Read more about Infobip
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.3 0.1

SolarWinds Service Desk

4.6 (563)
IT Service Desk & Asset Management Software
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Overview

SolarWinds Service Desk is a fully integrated service desk and asset management solution that allows IT and other service providers to effectively manage and connect service requests to IT assets. Code-free customization allows customers to fully deploy a robust ITSM solution within days. Read more about SolarWinds Service Desk
Business size
S M L

Starting from: US$19.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.3

Microsoft Outlook

4.5 (1732)
Email & calendar software
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Overview

Microsoft Outlook is a personal information manager from Microsoft which helps users communicate, manage schedules & find what they need quickly & easily Read more about Microsoft Outlook
Business size
S M L

Starting from:

Not provided by vendor

  • Free Version
  • Free Trial
Value for Money 4.4 0.2

SugarCRM

3.8 (399)
Empowering sales teams to drive growth, since 2004.
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Overview

SugarCRM is an all-in-one CRM platform that aligns sales, marketing, and service teams to drive enhanced productivity and growth. It's a cost-effective, realiable CRM solution, highly regarded for its user-friendly design, and robust integrations. Ideal for B2B medium to large-sized companies. Read more about SugarCRM
Business size
S M L

Starting from: US$49.00
  • Free Version
  • Free Trial
Value for Money 3.8 0.4

LionDesk

4.1 (95)
CRM, marketing & transaction management for real estate
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Overview

LionDesk is a CRM, lead, and transaction management platform for real estate agents, teams, brokers, and lenders, with native mobile apps for Android & iOS Read more about LionDesk
Business size
S M L

Starting from: US$30.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.1

HubSpot CRM

4.5 (3824)
Everything you need to sell in one integrated suite
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Overview

Save valuable selling time with HubSpot CRM that takes care of all the little details from recording calls, logging emails and managing data Read more about HubSpot CRM
Business size
S M L

Starting from: US$0.00
  • Free Version
  • Free Trial
Value for Money 4.3 0.1

Zoho CRM

4.3 (6385)
CRM software that helps you sell smarter, better, faster.
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Overview

Zoho CRM is a cloud-based customer relationship management (CRM) software that helps businesses of all sizes close deals smarter, better and faster. The solution lets businesses reach their customers through every channel, including telephone, email, social media, and live chat. Read more about Zoho CRM
Business size
S M L

Starting from: US$20.00
Pricing plans
Value for Money 4.3 0.1 View Pricing Plans

Simla.com

4.5 (13)
CRM platform to boost your eCommerce sales
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Overview

Simla.com is a CRM platform designed to boost eCommerce sales, improve customer service, send newsletters, and configure chatbots Read more about Simla.com
Business size
S M L

Starting from: US$99.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.3

Float

4.5 (1571)
Resource planning for agencies, studios and firms.
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Overview

The leading resource management software for agencies, studios, and firms. Since 2012, Float has been helping the world's top teams plan their projects and schedule their team’s time. With a simple, drag-and-drop interface and powerful editing tools, Float saves you time and keeps projects on track. Read more about Float
Business size
S M L

Starting from: US$7.50
  • Free Version
  • Free Trial
Value for Money 4.4 0.2

ClockShark

4.7 (1884)
GPS Time Tracking for Construction and Field Service
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Overview

ClockShark is the leading time tracking and scheduling software built for local construction, field service and franchises that want a simpler way to track mobile employee time, run payroll quickly and accurately, and understand job costs. Read more about ClockShark
Business size
S M L

Starting from: US$20.00
Pricing plans
Value for Money 4.7 0.5 View Pricing Plans

Breezy

4.5 (1393)
A modern recruiting & applicant tracking tool you'll love
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Overview

Breezy is a uniquely visual recruiting and applicant tracking system. It helps you optimize your hiring process by automating time-sucking tasks like interview scheduling, SMS & email messages while giving you all of the reporting & data insights you need to make better hiring decisions, sooner. Read more about Breezy
Business size
S M L

Starting from: US$189.00
  • Free Version
  • Free Trial
Value for Money 4.5 0.3

Dynamics 365

4.4 (5257)
ERP and CRM applications from Microsoft
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Overview

Microsoft Dynamics 365 is a multi-language, multi-currency enterprise resource planning (ERP) software. The solution is designed for midsize and larger companies, and is fully customizable and extensible through its rich development platform and tools. Read more about Dynamics 365
Business size
S M L

Starting from: US$50.00
  • Free Version
  • Free Trial
Value for Money 4.1 0.1

Jasper

4.8 (1803)
A-enabled writing assistant for writing customizable content
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Overview

Jasper is an artificial intelligence (AI)-based writing assistant designed to help businesses create content for social media websites, blogs, websites, and other channels. Teams can create folders to organize information for clients and projects. Read more about Jasper
Business size
S M L

Starting from: US$29.00
  • Free Version
  • Free Trial
Value for Money 4.6 0.4

Zoho Desk

4.5 (2085)
Superior customer service. Lasting experiences.
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Overview

Zoho Desk, Zoho's flagship web-based customer service software, helps businesses of all sizes and types deliver superior customer service without spending a fortune. Read more about Zoho Desk
Business size
S M L

Starting from: US$14.00
Pricing plans
Value for Money 4.5 0.3 View Pricing Plans

Freshdesk

4.5 (3150)
Online helpdesk system and customer service software
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Overview

Freshdesk is a cloud-based, omnichannel customer service software for businesses of all sizes, with solutions that increase agent productivity and improve customer satisfaction. Read more about Freshdesk
Business size
S M L

Starting from: US$15.00
Pricing plans
Value for Money 4.4 0.2 View Pricing Plans

LiveAgent

4.7 (1532)
Great customer service starts with better help desk software
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Overview

LiveAgent is a web-based help desk solution which enables the management of support tickets from multiple channels, including phone, live chat, and social media. Start with a 14-Day free trial, no credit card needed, no contracts. Read more about LiveAgent
Business size
S M L

Starting from: US$9.00
Pricing plans
Value for Money 4.7 0.5 View Pricing Plans
Quick view of Salesforce Service Cloud
4.4 (732)
Business size
S M L

Pricing starting from:

Not provided by vendor

Value for Money
4.2
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