Groove

Support, Simplified.
(61 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Online Support Online Support
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

US$12.00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Auto-Responders Auto-Responders
Automatic Lead Distribution Automatic Lead Distribution
Benchmarking Benchmarking
CRM Integration CRM Integration
Call Recording Call Recording
Call Tracking Call Tracking
Chat Chat
Configurable Workflow Configurable Workflow
Contact History Contact History
Contact Management Contact Management
Customer Database Customer Database
Customer Experience Management Customer Experience Management
Customer History Customer History
Customizable Branding Customizable Branding
Customizable Reporting Customizable Reporting
Customizable Templates Customizable Templates
Drag & Drop Interface Drag & Drop Interface
Event Triggered Actions Event Triggered Actions
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Instant Messaging Instant Messaging
Labeling Labeling
Lead Assignment Lead Assignment
Multi-Language Multi-Language
Performance Reports Performance Reports
Permission Management Permission Management
Prioritizing Prioritizing
Project Notes Project Notes
Project Time Tracking Project Time Tracking
Reporting & Statistics Reporting & Statistics
Request Assignment Request Assignment
Role-Based Permissions Role-Based Permissions
Rules-Based Workflow Rules-Based Workflow
Search Functionality Search Functionality
Status Tracking Status Tracking
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Surveys & Feedback Surveys & Feedback
Timer Timer
WYSIWYG Editor WYSIWYG Editor
Workflow Management Workflow Management

Integrations

Integrations

Benchmark Email Benchmark Email
Campaign Monitor Campaign Monitor
Constant Contact Constant Contact
Olark Olark
PieSync PieSync
ProjectManager.com ProjectManager.com
Slaask Slaask
Slack Slack
Talkdesk Talkdesk
elevio elevio

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