Five9

Cloud contact and call center software
(377 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

$100.00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Anti Spam Anti Spam
Auto-Dialer Auto-Dialer
Automatic Call Distribution Automatic Call Distribution
Automatic Lead Distribution Automatic Lead Distribution
CRM Integration CRM Integration
Call Center Management Call Center Management
Call List Management Call List Management
Call Monitoring Call Monitoring
Call Recording Call Recording
Call Reporting Call Reporting
Call Routing Call Routing
Call Scripting Call Scripting
Call Transfer Call Transfer
Callback Scheduling Callback Scheduling
Campaign Management Campaign Management
Chat Chat
Compliance Management Compliance Management
Computer Telephony Integration Computer Telephony Integration
Contact Database Contact Database
Contact History Contact History
Customizable Reporting Customizable Reporting
Data Import/Export Data Import/Export
Distribution Management Distribution Management
Drag & Drop Interface Drag & Drop Interface
Employee Management Employee Management
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Historical Analysis Historical Analysis
IVR / Voice Recognition IVR / Voice Recognition
Instant Messaging Instant Messaging
Lead Assignment Lead Assignment
Lead Generation Lead Generation
Mobile Workforce Control Mobile Workforce Control
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Predictive Dialer Predictive Dialer
Prioritizing Prioritizing
Productivity Reporting Productivity Reporting
Progressive Dialing Progressive Dialing
Projections Projections
Quality Control Quality Control
Queue Manager Queue Manager
Real Time Analytics Real Time Analytics
Real Time Data Real Time Data
Real Time Monitoring Real Time Monitoring
Real Time Reporting Real Time Reporting
Reporting & Statistics Reporting & Statistics
Request Assignment Request Assignment
Request Routing Request Routing
Search Functionality Search Functionality
Self Service Portal Self Service Portal
Social Media Integration Social Media Integration
Social Network Marketing Social Network Marketing
Social Performance Management Social Performance Management
Survey Management Survey Management
Surveys & Feedback Surveys & Feedback
Text to Speech Text to Speech
Third Party Integration Third Party Integration
Video Conferencing Video Conferencing
Voice Mail Voice Mail

Integrations

Integrations

Bitium Bitium
EducationFolder EducationFolder
Freshdesk Freshdesk
Grow Grow
Invoca Invoca
Logicbox Logicbox
NetSuite NetSuite
Salesforce Sales Cloud Salesforce Sales Cloud
Salesforce Service Cloud Salesforce Service Cloud
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