Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| Email/Help Desk |
Email/Help Desk
|
| FAQs/Forum |
FAQs/Forum
|
| Knowledge Base Software |
Knowledge Base Software
|
| Phone Support |
Phone Support
|
| 24/7 (Live rep) |
24/7 (Live rep)
|
| Chat |
Chat
|
Pricing |
Pricing |
Starting From |
Starting From |
|
US$0.01/month
|
|
| Free |
Free
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| Ad hoc Reporting |
Ad hoc Reporting
|
| Alerts / Escalation |
Alerts / Escalation
|
| Assignment Management |
Assignment Management
|
| Audit Management |
Audit Management
|
| Call Center Management |
Call Center Management
|
| Client Portal |
Client Portal
|
| Collaboration Tools |
Collaboration Tools
|
| Dashboard Software |
Dashboard Software
|
| Email Templates |
Email Templates
|
| Engagement Analytics |
Engagement Analytics
|
| Feedback Management |
Feedback Management
|
| File Sharing Software |
File Sharing Software
|
| Forms Management |
Forms Management
|
| Issue Tracking Software |
Issue Tracking Software
|
| Live Chat Software |
Live Chat Software
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Company |
Multi-Company
|
| Performance Management |
Performance Management
|
| Proactive Chat |
Proactive Chat
|
| Real-Time Chat |
Real-Time Chat
|
| Reporting/Analytics |
Reporting/Analytics
|
| Routing |
Routing
|
| Social Media Monitoring Software |
Social Media Monitoring Software
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Survey/Poll Management |
Survey/Poll Management
|
| Task Management Software |
Task Management Software
|
| Third Party Integrations |
Third Party Integrations
|
| Ticket Management |
Ticket Management
|
| Two-Factor Authentication |
Two-Factor Authentication
|
| Visual Analytics |
Visual Analytics
|
Integrations |
Integrations |
|
Facebook
|
|
| Google Calendar |
Google Calendar
|
| Google Drive |
Google Drive
|
| Microsoft Excel |
Microsoft Excel
|
| Microsoft Outlook |
Microsoft Outlook
|
| Microsoft Word |
Microsoft Word
|
|
Twitter
|
