Overview |
Overview |
Platforms Supported |
Platforms Supported |
Web Based |
Web Based
|
iPhone App |
iPhone App
|
Android App |
Android App
|
Windows App |
Windows App
|
Support Options |
Support Options |
Email/Help Desk |
Email/Help Desk
|
FAQs/Forum |
FAQs/Forum
|
Knowledge Base Software |
Knowledge Base Software
|
Phone Support |
Phone Support
|
24/7 (Live rep) |
24/7 (Live rep)
|
Chat |
Chat
|
Pricing |
Pricing |
Starting From |
Starting From |
US$0.01/month
|
|
Free |
Free
|
Subscription |
Subscription
|
Reviews |
Reviews |
Overall rating |
Overall rating
|
Ease of use |
Ease of use
|
Value for money |
Value for money
|
Customer support |
Customer support
|
Features |
Features |
Ad hoc Reporting |
Ad hoc Reporting
|
Alerts / Escalation |
Alerts / Escalation
|
Assignment Management |
Assignment Management
|
Audit Management |
Audit Management
|
Call Center Management |
Call Center Management
|
Client Portal |
Client Portal
|
Collaboration Tools |
Collaboration Tools
|
Dashboard Software |
Dashboard Software
|
Email Templates |
Email Templates
|
Engagement Analytics |
Engagement Analytics
|
Feedback Management |
Feedback Management
|
File Sharing Software |
File Sharing Software
|
Forms Management |
Forms Management
|
Issue Tracking Software |
Issue Tracking Software
|
Live Chat Software |
Live Chat Software
|
Multi-Channel Communication |
Multi-Channel Communication
|
Multi-Company |
Multi-Company
|
Performance Management |
Performance Management
|
Proactive Chat |
Proactive Chat
|
Real-Time Chat |
Real-Time Chat
|
Reporting/Analytics |
Reporting/Analytics
|
Routing |
Routing
|
Social Media Monitoring Software |
Social Media Monitoring Software
|
Support Ticket Tracking |
Support Ticket Tracking
|
Survey/Poll Management |
Survey/Poll Management
|
Task Management Software |
Task Management Software
|
Third Party Integrations |
Third Party Integrations
|
Ticket Management |
Ticket Management
|
Two-Factor Authentication |
Two-Factor Authentication
|
Visual Analytics |
Visual Analytics
|
Integrations |
Integrations |
Facebook
|
|
Google Calendar |
Google Calendar
|
Google Drive |
Google Drive
|
Microsoft Excel |
Microsoft Excel
|
Microsoft Outlook |
Microsoft Outlook
|
Microsoft Word |
Microsoft Word
|
Twitter
|