Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
US$8.00/month
|
|
| One Time License |
One Time License
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Accounting Management |
Accounting Management
|
| Action Management |
Action Management
|
| Active Directory Integration |
Active Directory Integration
|
| Alerts / Escalation |
Alerts / Escalation
|
| Asset Management |
Asset Management
|
| Automated Scheduling |
Automated Scheduling
|
| Automatic Notifications |
Automatic Notifications
|
| Billable Hours Tracking |
Billable Hours Tracking
|
| Billing & Invoicing |
Billing & Invoicing
|
| Categorization |
Categorization
|
| Change Management |
Change Management
|
| Chat |
Chat
|
| Client Portal |
Client Portal
|
| Collaboration Tools |
Collaboration Tools
|
| Collaborative Review |
Collaborative Review
|
| Collaborative Workspace |
Collaborative Workspace
|
| Custom Fields |
Custom Fields
|
| Customer Experience Management |
Customer Experience Management
|
| Customer History |
Customer History
|
| Email Integration |
Email Integration
|
| Employee Self Service |
Employee Self Service
|
| Escalation Management |
Escalation Management
|
| Filtered Views |
Filtered Views
|
| Financial Management |
Financial Management
|
| Gamification |
Gamification
|
| Help Desk Integration |
Help Desk Integration
|
| Help Desk Management |
Help Desk Management
|
| IT Asset Tracking |
IT Asset Tracking
|
| Incident Management |
Incident Management
|
| Instant Messaging |
Instant Messaging
|
| Issue Management |
Issue Management
|
| Labeling |
Labeling
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Management |
Multi-Channel Management
|
| Multi-Company |
Multi-Company
|
| Multi-Currency |
Multi-Currency
|
| Multi-Language |
Multi-Language
|
| Online Forums |
Online Forums
|
| Prioritizing |
Prioritizing
|
| Problem Management |
Problem Management
|
| Production Tracking |
Production Tracking
|
| Real Time Notifications |
Real Time Notifications
|
| Recurring Tasks |
Recurring Tasks
|
| Reporting & Statistics |
Reporting & Statistics
|
| Requirements Management |
Requirements Management
|
| Rules-Based Workflow |
Rules-Based Workflow
|
| SLA Management |
SLA Management
|
| Scheduled Reporting |
Scheduled Reporting
|
| Self Service Portal |
Self Service Portal
|
| Social Media Integration |
Social Media Integration
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Survey Management |
Survey Management
|
| Surveys & Feedback |
Surveys & Feedback
|
| Tagging |
Tagging
|
| Task Scheduling |
Task Scheduling
|
| Vendor Managed Inventory |
Vendor Managed Inventory
|
| Web Forms |
Web Forms
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| AuditShipment |
AuditShipment
|
| FreshBooks |
FreshBooks
|
| LiveChat |
LiveChat
|
| Mailchimp |
Mailchimp
|
| Shopify |
Shopify
|
| SugarCRM |
SugarCRM
|
|
Twitter
|
|
| VisitorTrack |
VisitorTrack
|
| Wordpress |
Wordpress
|
| Zoho SalesIQ |
Zoho SalesIQ
|
