Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| Email/Help Desk |
Email/Help Desk
|
| FAQs/Forum |
FAQs/Forum
|
| Phone Support |
Phone Support
|
| 24/7 (Live rep) |
24/7 (Live rep)
|
| Chat |
Chat
|
Pricing |
Pricing |
Starting From |
Starting From |
|
€90.00/month
|
|
| Free |
Free
|
| Open Source |
Open Source
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| Alerts / Escalation |
Alerts / Escalation
|
| Chatbot Software |
Chatbot Software
|
| Communication Management |
Communication Management
|
| Dashboard Software |
Dashboard Software
|
| Email Distribution |
Email Distribution
|
| Feedback Management |
Feedback Management
|
| File Sharing Software |
File Sharing Software
|
| Geotargeting |
Geotargeting
|
| Human Handover |
Human Handover
|
| Knowledge Base Management |
Knowledge Base Management
|
| Knowledge Management Software |
Knowledge Management Software
|
| Live Chat Software |
Live Chat Software
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Data Collection |
Multi-Channel Data Collection
|
| Offline Form |
Offline Form
|
| One-to-One Messaging |
One-to-One Messaging
|
| Performance Metrics |
Performance Metrics
|
| Personalization Software |
Personalization Software
|
| Proactive Chat |
Proactive Chat
|
| Real-Time Chat |
Real-Time Chat
|
| Real-time Conversations |
Real-time Conversations
|
| Reporting/Analytics |
Reporting/Analytics
|
| Routing |
Routing
|
| SMS Messaging |
SMS Messaging
|
| Screen Sharing Software |
Screen Sharing Software
|
| Support Ticket Management |
Support Ticket Management
|
| Survey/Poll Management |
Survey/Poll Management
|
| Third Party Integrations |
Third Party Integrations
|
| Ticket Management |
Ticket Management
|
| Transfers/Routing |
Transfers/Routing
|
Integrations |
Integrations |
| Bigcommerce |
Bigcommerce
|
| Cloudflare |
Cloudflare
|
| Desk.com |
Desk.com
|
| Freshdesk |
Freshdesk
|
| GitHub |
GitHub
|
| Help Scout |
Help Scout
|
| Highrise |
Highrise
|
| HubSpot CRM |
HubSpot CRM
|
| Jira |
Jira
|
| Mailchimp |
Mailchimp
|
| Pipedrive |
Pipedrive
|
| PipelineDeals |
PipelineDeals
|
| Salesforce Service Cloud |
Salesforce Service Cloud
|
| Slack |
Slack
|
| SugarCRM |
SugarCRM
|
| Talkdesk |
Talkdesk
|
| Trello |
Trello
|
| UserVoice |
UserVoice
|
| Zendesk |
Zendesk
|
| Zendesk Sell |
Zendesk Sell
|
