Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Forum |
Forum
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
US$29.00/month
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Access Control |
Access Control
|
| Activity Tracking |
Activity Tracking
|
| Authentication |
Authentication
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| Call Monitoring |
Call Monitoring
|
| Call Recording |
Call Recording
|
| Call Tracking |
Call Tracking
|
| Categorization |
Categorization
|
| Collaboration Tools |
Collaboration Tools
|
| Collaborative Workspace |
Collaborative Workspace
|
| Contact Database |
Contact Database
|
| Contact History |
Contact History
|
| Contact Management |
Contact Management
|
| Custom Fields |
Custom Fields
|
| Customer Complaint Tracking |
Customer Complaint Tracking
|
| Customer Database |
Customer Database
|
| Customer Segmentation |
Customer Segmentation
|
| Customer Service Analytics |
Customer Service Analytics
|
| Customizable Reporting |
Customizable Reporting
|
| Customizable Templates |
Customizable Templates
|
| Data Synchronization |
Data Synchronization
|
| Email Integration |
Email Integration
|
| Email Notifications |
Email Notifications
|
| Email Templates |
Email Templates
|
| Escalation Management |
Escalation Management
|
| Help Desk Management |
Help Desk Management
|
| Indexing |
Indexing
|
| Instant Messaging |
Instant Messaging
|
| Lead Assignment |
Lead Assignment
|
| Multi-Language |
Multi-Language
|
| Online Forums |
Online Forums
|
| Performance Reports |
Performance Reports
|
| Permission Management |
Permission Management
|
| Project Time Tracking |
Project Time Tracking
|
| Real Time Notifications |
Real Time Notifications
|
| Role-Based Permissions |
Role-Based Permissions
|
| Rules-Based Workflow |
Rules-Based Workflow
|
| Scheduled Reporting |
Scheduled Reporting
|
| Search Functionality |
Search Functionality
|
| Status Reporting |
Status Reporting
|
| Status Tracking |
Status Tracking
|
| Summary Reports |
Summary Reports
|
| Support Ticket Management |
Support Ticket Management
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Tagging |
Tagging
|
| Third Party Integration |
Third Party Integration
|
| Time Clock Integration |
Time Clock Integration
|
| Widgets |
Widgets
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| Batchbook |
Batchbook
|
| Clearlogin |
Clearlogin
|
| Customer Thermometer |
Customer Thermometer
|
| HappyFox Chat |
HappyFox Chat
|
| Help Desk Migration |
Help Desk Migration
|
| HelpOnClick |
HelpOnClick
|
| LogMeIn Rescue |
LogMeIn Rescue
|
| ProjectManager.com |
ProjectManager.com
|
| Slack |
Slack
|
| Zoho SalesIQ |
Zoho SalesIQ
|
