Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
$12.00/month
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| @mentions |
@mentions
|
| API |
API
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| Automatic Notifications |
Automatic Notifications
|
| Bulk Send |
Bulk Send
|
| CRM Integration |
CRM Integration
|
| Call Recording |
Call Recording
|
| Call Tracking |
Call Tracking
|
| Categorization |
Categorization
|
| Chat |
Chat
|
| Collaboration Tools |
Collaboration Tools
|
| Collaborative Workspace |
Collaborative Workspace
|
| Configurable Workflow |
Configurable Workflow
|
| Custom Fields |
Custom Fields
|
| Customer Database |
Customer Database
|
| Customer History |
Customer History
|
| Customizable Templates |
Customizable Templates
|
| Data Filtering |
Data Filtering
|
| Data Import/Export |
Data Import/Export
|
| Desktop Notifications |
Desktop Notifications
|
| Document Management |
Document Management
|
| Email Integration |
Email Integration
|
| Email Templates |
Email Templates
|
| Escalation Management |
Escalation Management
|
| Event Triggered Actions |
Event Triggered Actions
|
| Feedback Collection |
Feedback Collection
|
| Feedback Management |
Feedback Management
|
| Filtered Views |
Filtered Views
|
| HIPAA Compliance |
HIPAA Compliance
|
| Help Desk Integration |
Help Desk Integration
|
| History Tracking |
History Tracking
|
| Inbox Management |
Inbox Management
|
| Instant Messaging |
Instant Messaging
|
| Lead Assignment |
Lead Assignment
|
| Mobile Alerts |
Mobile Alerts
|
| Mobile Integration |
Mobile Integration
|
| Multi-Department / Project |
Multi-Department / Project
|
| Multiple User Accounts |
Multiple User Accounts
|
| PCI DSS Compliance |
PCI DSS Compliance
|
| Performance Management |
Performance Management
|
| Performance Reports |
Performance Reports
|
| Permission Management |
Permission Management
|
| Prioritizing |
Prioritizing
|
| Productivity Reporting |
Productivity Reporting
|
| Ratings & Reviews |
Ratings & Reviews
|
| Real Time Monitoring |
Real Time Monitoring
|
| Real Time Reporting |
Real Time Reporting
|
| Real Time Updates |
Real Time Updates
|
| Receiving |
Receiving
|
| Reporting & Statistics |
Reporting & Statistics
|
| SSL Security |
SSL Security
|
| Search Functionality |
Search Functionality
|
| Summary Reports |
Summary Reports
|
| Support Ticket Management |
Support Ticket Management
|
| Support Ticket Tracking |
Support Ticket Tracking
|
| Tagging |
Tagging
|
| Template Management |
Template Management
|
| Third Party Integration |
Third Party Integration
|
| Trend Analysis |
Trend Analysis
|
| Two-Factor Authentication |
Two-Factor Authentication
|
| Voice Mail |
Voice Mail
|
| Workflow Management |
Workflow Management
|
Integrations |
Integrations |
| Bitium |
Bitium
|
| Campaign Monitor |
Campaign Monitor
|
| Capsule |
Capsule
|
| Customer Thermometer |
Customer Thermometer
|
| Keap |
Keap
|
| Kissmetrics |
Kissmetrics
|
| PipelineDeals |
PipelineDeals
|
| Slack |
Slack
|
| SnapEngage |
SnapEngage
|
| Zapier |
Zapier
|
