Kayako

Unified customer service platform
(158 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Email/Help Desk Email/Help Desk
FAQs/Forum FAQs/Forum
Knowledge Base Software Knowledge Base Software
Phone Support Phone Support
24/7 (Live rep) 24/7 (Live rep)
Chat Chat

Pricing

Pricing

Starting From

Starting From

US$15.00/month
Free Free
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

Access Controls/Permissions Access Controls/Permissions
Activity Tracking Activity Tracking
Alerts / Escalation Alerts / Escalation
Alerts/Notifications Alerts/Notifications
Applications Management Applications Management
Appointment Management Appointment Management
Availability Management Availability Management
Call Center Management Call Center Management
Collaboration Tools Collaboration Tools
Configurable Workflow Configurable Workflow
Customizable Fields Customizable Fields
Email Templates Email Templates
Feedback Management Feedback Management
Issue Management Issue Management
Lead Distribution Lead Distribution
Live Chat Software Live Chat Software
Multi-Channel Communication Multi-Channel Communication
Multi-Company Multi-Company
Multi-Country Multi-Country
Offline Form Offline Form
Problem Management Problem Management
Project Management Software Project Management Software
Real-Time Chat Real-Time Chat
Release Management Release Management
Rich Text Editor Rich Text Editor
Tagging Tagging
Third Party Integrations Third Party Integrations
Ticket Management Ticket Management
Two-Factor Authentication Two-Factor Authentication
WYSIWYG Editor WYSIWYG Editor

Integrations

Integrations

123FormBuilder 123FormBuilder
ActiveCampaign ActiveCampaign
Alchemer Alchemer
Basecamp Basecamp
Bigcommerce Bigcommerce
CA Flowdock CA Flowdock
Campaign Monitor Campaign Monitor
Chargebee Chargebee
Chargify Chargify
Constant Contact Constant Contact
Dropbox Business Dropbox Business
Drupal Drupal
Eventbrite Eventbrite
Facebook Facebook
FreshBooks FreshBooks
Geckoboard Geckoboard
GetResponse GetResponse
GitHub GitHub
Gmail Gmail
Google Analytics Google Analytics
Google Calendar Google Calendar
Google Docs Google Docs
Google Drive Google Drive
Google Workspace Google Workspace
HipChat HipChat
HootSuite HootSuite
HubSpot CRM HubSpot CRM
Hubstaff Hubstaff
InsightSquared InsightSquared
Intercom Intercom
Jira Jira
Joomla Joomla
Keap Keap
LinkedIn for Business LinkedIn for Business
Magento Commerce Magento Commerce
Mailchimp Mailchimp
Marketo Engage Marketo Engage
Microsoft Outlook Microsoft Outlook
Nicereply Nicereply
Nimble Nimble
PagerDuty PagerDuty
Pardot Pardot
PayPal PayPal
Pipedrive Pipedrive
Pivotal Tracker Pivotal Tracker
Podio Podio
QuickBooks Online Advanced QuickBooks Online Advanced
Quickbooks Online Quickbooks Online
Recurly Recurly
Salesforce Sales Cloud Salesforce Sales Cloud
SalesforceIQ SalesforceIQ
Shopify Shopify
Slack Slack
Stripe Stripe
SugarCRM SugarCRM
SurveyMonkey SurveyMonkey
Teamwork Teamwork
Trello Trello
Twitter Twitter
Typeform Typeform
WooCommerce WooCommerce
WordPress WordPress
Wufoo Wufoo
Xero Xero
Yammer Yammer
Zapier Zapier
Zoho CRM Zoho CRM
Zuora Zuora