Overview |
Overview |
Platforms Supported |
Platforms Supported |
| Web Based |
Web Based
|
| iPhone App |
iPhone App
|
| Android App |
Android App
|
| Windows App |
Windows App
|
Support Options |
Support Options |
| FAQs |
FAQs
|
| Forum |
Forum
|
| Knowledge Base |
Knowledge Base
|
| Online Support |
Online Support
|
| Phone Support |
Phone Support
|
| Video Tutorials |
Video Tutorials
|
Pricing |
Pricing |
Starting From |
Starting From |
|
US$15.00/month
|
|
| Subscription |
Subscription
|
Reviews |
Reviews |
| Overall rating |
Overall rating
|
| Ease of use |
Ease of use
|
| Value for money |
Value for money
|
| Customer support |
Customer support
|
Features |
Features |
| API |
API
|
| Active Directory Integration |
Active Directory Integration
|
| Activity Tracking |
Activity Tracking
|
| Application Integration |
Application Integration
|
| Auto-Responders |
Auto-Responders
|
| Automatic Lead Distribution |
Automatic Lead Distribution
|
| Automatic Notifications |
Automatic Notifications
|
| CRM Integration |
CRM Integration
|
| Channel Management |
Channel Management
|
| Chat |
Chat
|
| Collaboration Tools |
Collaboration Tools
|
| Collaborative Workspace |
Collaborative Workspace
|
| Communication Management |
Communication Management
|
| Configurable Workflow |
Configurable Workflow
|
| Contact History |
Contact History
|
| Content Management |
Content Management
|
| Custom Fields |
Custom Fields
|
| Custom Forms |
Custom Forms
|
| Customizable Branding |
Customizable Branding
|
| Customizable Reporting |
Customizable Reporting
|
| Email Templates |
Email Templates
|
| Escalation Management |
Escalation Management
|
| Event Triggered Actions |
Event Triggered Actions
|
| Feedback Collection |
Feedback Collection
|
| Feedback Management |
Feedback Management
|
| Filtered Views |
Filtered Views
|
| Help Desk Management |
Help Desk Management
|
| Instant Messaging |
Instant Messaging
|
| Issue Management |
Issue Management
|
| Lead Assignment |
Lead Assignment
|
| Mobile Integration |
Mobile Integration
|
| Monitoring |
Monitoring
|
| Multi-Channel Communication |
Multi-Channel Communication
|
| Multi-Channel Management |
Multi-Channel Management
|
| Multi-Company |
Multi-Company
|
| Multi-Country |
Multi-Country
|
| Multi-Language |
Multi-Language
|
| Multi-Location |
Multi-Location
|
| Multiple Format Support |
Multiple Format Support
|
| Multiple User Accounts |
Multiple User Accounts
|
| Performance Reports |
Performance Reports
|
| Permission Management |
Permission Management
|
| Productivity Reporting |
Productivity Reporting
|
| Real Time Data |
Real Time Data
|
| Real Time Monitoring |
Real Time Monitoring
|
| Reminders |
Reminders
|
| Reporting & Statistics |
Reporting & Statistics
|
| Rich Text Editor |
Rich Text Editor
|
| Role-Based Permissions |
Role-Based Permissions
|
| Rules-Based Workflow |
Rules-Based Workflow
|
| Search Functionality |
Search Functionality
|
| Single Sign On |
Single Sign On
|
| Social Media Integration |
Social Media Integration
|
| Status Reporting |
Status Reporting
|
| Status Tracking |
Status Tracking
|
| Support Ticket Management |
Support Ticket Management
|
| Surveys & Feedback |
Surveys & Feedback
|
| Tagging |
Tagging
|
| Two-Factor Authentication |
Two-Factor Authentication
|
| WYSIWYG Editor |
WYSIWYG Editor
|
| Web Forms |
Web Forms
|
| Website Integration |
Website Integration
|
| Workflow Management |
Workflow Management
|
| eCommerce Integration |
eCommerce Integration
|
Integrations |
Integrations |
| All-In-One Designer |
All-In-One Designer
|
| Customer Thermometer |
Customer Thermometer
|
| Help Desk Migration |
Help Desk Migration
|
| Jira Service Management |
Jira Service Management
|
| Magento Commerce |
Magento Commerce
|
| NUACOM |
NUACOM
|
| Nicereply |
Nicereply
|
| PagerDuty |
PagerDuty
|
| Retently |
Retently
|
| Slaask |
Slaask
|
