NICE inContact

Cloud Contact Center Software
(216 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Knowledge Base Knowledge Base
Phone Support Phone Support
Video Tutorials Video Tutorials

Pricing

Pricing

Starting From

Starting From

$100.00/month
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

"What If" Scenarios "What If" Scenarios
API API
Activity Dashboard Activity Dashboard
Automatic Lead Distribution Automatic Lead Distribution
CRM Integration CRM Integration
Call Routing Call Routing
Call Scripting Call Scripting
Call Tracking Call Tracking
Callback Scheduling Callback Scheduling
Categorization Categorization
Chat Chat
Custom Forms Custom Forms
Customer History Customer History
Customer Service Analytics Customer Service Analytics
Drag & Drop Interface Drag & Drop Interface
Email Alerts Email Alerts
Email Notifications Email Notifications
Employee Management Employee Management
Feedback Collection Feedback Collection
Feedback Management Feedback Management
Forecasting Forecasting
Gamification Gamification
IVR / Voice Recognition IVR / Voice Recognition
Multi-Channel Management Multi-Channel Management
Multi-Language Multi-Language
Performance Management Performance Management
Permission Management Permission Management
Predictive Dialer Predictive Dialer
Progressive Dialing Progressive Dialing
Queue Manager Queue Manager
Request Routing Request Routing
SMS Integration SMS Integration
Self Service Portal Self Service Portal
Social Media Integration Social Media Integration
Speech to Text Speech to Text
Surveys & Feedback Surveys & Feedback
Tagging Tagging
Text to Speech Text to Speech
Third Party Integration Third Party Integration
Voice Mail Voice Mail

Integrations

Integrations

Balto Balto
Brand Embassy Brand Embassy
Castel Detect LIVE Castel Detect LIVE
Cherwell Service Management Cherwell Service Management
Gong.io Gong.io
IMIconnect IMIconnect
Inbenta Inbenta
Salesforce Service Cloud Salesforce Service Cloud
SpiceCSM SpiceCSM
Zendesk Zendesk