Bold360

AI-powered customer engagement platform
(25 reviews)
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Overview

Overview

Platforms Supported

Platforms Supported

Web Based Web Based
iPhone App iPhone App
Android App Android App
Windows App Windows App

Support Options

Support Options

Knowledge Base Knowledge Base
Online Support Online Support
Phone Support Phone Support

Pricing

Pricing

Starting From

Starting From

N/A
Subscription Subscription

Reviews

Reviews

Overall rating Overall rating
Ease of use Ease of use
Value for money Value for money
Customer support Customer support

Features

Features

API API
Access Control Access Control
Activity Dashboard Activity Dashboard
Alerts / Escalation Alerts / Escalation
Application Integration Application Integration
Archiving & Retention Archiving & Retention
Assessment Management Assessment Management
Assignment Management Assignment Management
Automated Scheduling Automated Scheduling
CRM Integration CRM Integration
Chat Chat
Chat Transcript Chat Transcript
Configurable Workflow Configurable Workflow
Configuration Management Configuration Management
Contact History Contact History
Customer History Customer History
Customer Segmentation Customer Segmentation
Customer Service Analytics Customer Service Analytics
Email Integration Email Integration
Email Templates Email Templates
Feedback Collection Feedback Collection
Feedback Management Feedback Management
File Transfer File Transfer
Forms Management Forms Management
Help Desk Integration Help Desk Integration
Help Desk Management Help Desk Management
History Tracking History Tracking
Inbox Management Inbox Management
Instant Messaging Instant Messaging
Knowledge Base Management Knowledge Base Management
Multi-Channel Communication Multi-Channel Communication
Multi-Channel Management Multi-Channel Management
Multi-Language Multi-Language
Password Management Password Management
Permission Management Permission Management
Pulse Surveys Pulse Surveys
Queue Manager Queue Manager
Ratings & Reviews Ratings & Reviews
Real Time Monitoring Real Time Monitoring
Remote Control Remote Control
Reporting & Statistics Reporting & Statistics
Request Routing Request Routing
Resource Management Resource Management
SMS Integration SMS Integration
Search Functionality Search Functionality
Single Sign On Single Sign On
Social Media Integration Social Media Integration
Software Development Kit Software Development Kit
Spell Correction Spell Correction
Summary Reports Summary Reports
Support Ticket Management Support Ticket Management
Support Ticket Tracking Support Ticket Tracking
Survey Management Survey Management
Surveys & Feedback Surveys & Feedback
Third Party Integration Third Party Integration
Two-Way Audio & Video Two-Way Audio & Video
User Management User Management
Video Streaming Video Streaming
Visitor Tracking Visitor Tracking

Integrations

Integrations

AmeriCommerce AmeriCommerce
Google Analytics Google Analytics
Jira Jira
LogMeIn Rescue LogMeIn Rescue
Magento Commerce Magento Commerce
Salesforce Sales Cloud Salesforce Sales Cloud
Zendesk Zendesk